JOB SUMMARY

The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

JOB REQUIREMENT

Qualification: – Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience: – Minimum of Six (6) years of banking experience

Required Competencies    

• Understands the basic mechanisms of general financial products and services.
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Project management skills

Place of Work: Dashen Bank Dege Habur Branch under Dire Dawa District Office

Interested and qualified applicants fulfilling the above requirements are invited to submit in person their application letter, curriculum vitae and copies of non returnable supporting credentials along with the original documents for verification at Wolaita District Office found in Wolaita City or Dashen Bank Talent Management Department, found in the Bank’s Head Quarter Building 8th floor located in front of National Bank of Ethiopia, until November 03, 2020.