Internal Vacancy Announcement No. ABa/EVA 001/22

Essential Functions

• Involve  in the development /revision  and implementation of the District Office’s functional strategy aligned with the business level strategy;
• Coordinate, support and monitor the overall Resource Mobilization plan and performance of branches
• Develop and implement ways of maximizing resource mobilization performance of branches and coordinate same with other concerned units;
• Provide support in establishing & building customer relationships with corporate retail & MSME customers;
• Participate in developing,  communicating and  following up the  implementation of  desired customer service quality standards at branches to ensure  consistent superior service;
• Assess  service delivery level at  branches  of the district office through methods such as customer survey to narrow down the gap against customers ‘perception & experience;
• Place ongoing customer communications, benchmarking of best practices and performer in a dialogue about their problem and perceptions;

Place of Work: Addis Ababa, Bahir Dar, Gondar, Dessie, Adama

Qualification

• BA degree in Management, Economics, Business Administration, Accounting or related field,

Experience

• 8 years of relevant experience in the Banking Operation of which at least two (2) years at supervisory position.