Front Office Supervisor

at The Hub Hotel
Location Addis Ababa, Ethiopia
Date Posted November 9, 2021
Category Administration
Hotel / Restaurant
Job Type Full-time
Currency ETB


THE HUB HOTEL has the following vacant posts in its hotel located in Bole Sub-city, Woreda 3, House Number 2443 along the road from Bole Medhanialem Church to MOENCO/Hayat Hospital.

Summary of the job: Coordinates and supervises the Front Office, reservations and Bell activities and helps ensure overall guest satisfaction by resolving problems and providing exemplary customer service. Assists in training Front Office Agents/Receptionists and Bell Persons, evaluates their performance and manages shift schedules. Also prepares financial and operational reports for management to review.

Department:  Marketing, Sales and Customer Relations


Reports to:  The Marketing, Sales and Customer Relations Manager

Supervises:  Front Office Agents/Receptionists

Job Requirements

Skills required: 

  • Outgoing personality and interpersonal communication skills
  • exceptional customer relations skills
  • excellent computer skill
  • good math and analytical skills
  • organized and immaculate
  • good leadership skill
  • multi-tasking, good composure
  • good time management
  • negotiation skills and ability to maintain calm
  • polite and patient composure in stressful situations

Job Knowledge:

  • Front Office Supervision
  • Property Management System software
  • customer and personal service, public safety and security
  • administrative and clerical procedures
  • sales and marketing and training

Physical Demands:

  • Requires standing
  • talking and hearing
  • frequently required to used hands to finger
  • handle or feel objects, tools, or controls
  • occasionally required to walk
  • sit and reach with hands and arms
  • constantly required to lift and/or move medium weighing objects
  • requires close vision
  • peripheral vision and the ability to differentiate between colors.

Qualification Requirement:

  • BA in Hotel Management or Diploma in Front Office Supervision, Hotel Operation.

Experience Requirement:

  • two or more years’ experience for a degree graduate and four years’ or more experience in front office supervision for a diploma holder.


Applying Instructions

Interested applicant can apply in person to the Human Resource & General Service Department, Ground Floor at the back office of THE HUB HOTEL, along the road from Bole Medhanialem to MOENCO/Hayat Hospital, a few hundred meters from Kebey Pastry.

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