Front Office Supervisor
| Location | Addis Ababa, Ethiopia |
| Date Posted | November 9, 2021 |
| Category | Administration Hotel / Restaurant Secretary |
| Job Type | Full-time |
| Currency | ETB |
Description
THE HUB HOTEL has the following vacant posts in its hotel located in Bole Sub-city, Woreda 3, House Number 2443 along the road from Bole Medhanialem Church to MOENCO/Hayat Hospital.
Summary of the job: Coordinates and supervises the Front Office, reservations and Bell activities and helps ensure overall guest satisfaction by resolving problems and providing exemplary customer service. Assists in training Front Office Agents/Receptionists and Bell Persons, evaluates their performance and manages shift schedules. Also prepares financial and operational reports for management to review.
Department: Marketing, Sales and Customer Relations
Job Location: IN ANY OF HUB HOTEL HOLDINGS
Reports to: The Marketing, Sales and Customer Relations Manager
Supervises: Front Office Agents/Receptionists
Job Requirements
Skills required:
- Outgoing personality and interpersonal communication skills
- exceptional customer relations skills
- excellent computer skill
- good math and analytical skills
- organized and immaculate
- good leadership skill
- multi-tasking, good composure
- good time management
- negotiation skills and ability to maintain calm
- polite and patient composure in stressful situations
Job Knowledge:
- Front Office Supervision
- Property Management System software
- customer and personal service, public safety and security
- administrative and clerical procedures
- sales and marketing and training
Physical Demands:
- Requires standing
- talking and hearing
- frequently required to used hands to finger
- handle or feel objects, tools, or controls
- occasionally required to walk
- sit and reach with hands and arms
- constantly required to lift and/or move medium weighing objects
- requires close vision
- peripheral vision and the ability to differentiate between colors.
Qualification Requirement:
- BA in Hotel Management or Diploma in Front Office Supervision, Hotel Operation.
Experience Requirement:
- two or more years’ experience for a degree graduate and four years’ or more experience in front office supervision for a diploma holder.
Applying Instructions
Interested applicant can apply in person to the Human Resource & General Service Department, Ground Floor at the back office of THE HUB HOTEL, along the road from Bole Medhanialem to MOENCO/Hayat Hospital, a few hundred meters from Kebey Pastry.