KEY RESPONSIBILITIES AND DELIVERABLES

Account Receivables Management:

• Manage bad debt risk (monitor payment behavior of shops and update in text line to aid in effective risk management)
• Manage shops’ ledger in line with established  KPI’s (reconciliation, reason coding)
• Ensure that each invoice processed in the shop’s account has been paid for and follow up on the debts
• Ensure all receivables are as per the HOS AR policy and approvals as per the approval matrix
• Support Finance processing activities (payout, payout advance receivables management, shop deposit reconciliation)
• Work hand-in-hand with payables officer to assure timely process of payouts and monthly payments to shops
• Assign and review risk categories and share marketing categorization of shops to Master Data managing officer based on the defined HOS criterion.

Policies, Controls and Process Improvement:

• Lead AR improvement initiatives for HOS
• Assist in development and implementation of HOS AR Policy.
• Support cash conversion process improvement initiatives
• Continuously look for process improvements to drive stakeholder satisfaction (i.e., shop owners) raise service efficiency
• Adhere to controls/compliance environment

Stakeholder Management:

• Manage relationship with sales persons, shop owners and, internally, with customer service team and marketing team
• Handle issue resolution (e.g., customer disputes) for AR related challenges encountered by shops and escalate to management when appropriate
• Being responsible for proper communication between HOS and shop owners. And support HOS by providing feedback from these interactions.

Reporting:

• Prepare Aged Debt Reports and provision for doubtful debts
• Give input to weekly working capital forecast
• Ensure that shops Sub Ledger accounts are reconciled in time for weekly reviews
• Preparing account receivables ageing reports (weekly and monthly reports)