Administration Assistant

at Danish Refugee Council
Location Addis Ababa, Ethiopia
Date Posted June 23, 2021
Category Administration
Job Type Full-time
Currency ETB


Title: Administration Assistant

Location:  Addis Ababa

Reports to: HR and Administration Manager

Grade – G1

Start of Contract & Duration: 12 months with Possibility of Extension

Posting date: June 18, 2021




The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region, and has been operational in Ethiopia since 2009.  With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia including WASH and shelter provision, child and youth protection, gender-based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.



The Administration Assistant will be responsible to be a first contact person for visitors and as administrative assistant facilitate/support the programme and support department with administrative issues.  Work closely with HR department with welcoming new staff, travel arrangement, and overall office management.



Receive visitors:

§  Receive visitors, welcome them with reading material and coffee/tea and inform the person concerned.

§  Arrange appointments when required and fill the appointment board.

§  Receive  DRC visitors to the DRC office  and arrange Guest house or hotel booking

§  Assign intern –receptionist to monitor landline calls, receive DRC guests and keep reception area tidy and inviting

§  Ensure the direct line phone is working properly and staff are using the telephone log book


Office management

§  Process monthly request for office supplies including paper, stationery, toner, refreshments, cleaning materials etc.

§  Ensure all utility payments are done on timely basis for both office, guest house and rented house for expats.

§  Maintain comprehensive labelled files of all correspondences, Flight booking, travel request and authorization, Visitor slog and other Administration documents

§  Perform clerical/typing assignments; And collect letters from Post office.

§  Edition and producing of business cards for DRC staff as approved

§  Keep track record on purchase and usage of office supplies, cleaning materials and refreshments items.

§  Ensure drinking water availability through out the month, raise PR and setlle them.

§  Keep track record and properly manage all incoming & outgoing DRC letters, receive and send fax messages, collect and deliver letters to Post office/DHL.


Flight booking and travel arrangement

§  Arrange all travel booking and organize Pick ups from and to airport with support from Supply Chains.

§  Book Field staff to a guest house/hotel for official work purposes

§  Ensure that the staff Movement board and Visitors log is updated on daily basis.

§  Filing of travel documents (TRFs, Boarding Passes etc) and submit to Finance for payment




§  Particpate in staff events, collecting tokens and preparing farewell in consultation with Line Manager.

§  Review mothly travel agent invoice and settle timely with Finance department using EPRP System

§  Issue report on office stationaries and Consumable report in the absence of Admin Team Leader.

Perform any other duties assigned by Line manage


All DRC roles require the post-holder to master DRC’s core competencies:


·       Striving for excellence: You focus on reaching results while ensuring an efficient process.

·       Collaborating: You involve relevant parties and encourage feedback.

·       Taking the lead: You take ownership and initiative while aiming for innovation.

·       Communicating: You listen and speak effectively and honestly.

·       Demonstrating integrity: You act in line with our vision and values.

Job Requirements

  • Diploma in Management or related field of studies with at least 2-3 years' experience in administration, in an international NGO in a similar role at mid-management level.
  • Knowledge of work in relation to travel and immigration procedures.
  • Must have experience in handling humanitarian flight services
  • Strong interpersonal skills, friendly
  • A strong team worker;
  • Ability to exercise sound, mature judgment and work independently
  • Aptitude to work in difficult conditions and stressful situations
  • Self-motivated, creativity, flexibility and the ability to work with limited resources and to consistently meet deadlines under pressure


Applying Instructions

Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.


We only accept applications sent via our online-application form on under Vacancies.


Please note that we receive applications up to June 26, 2021.


For general information about the Danish Refugee Council, please consult


Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.

Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status or other protected characteristics


We encourage only qualified Ethiopian Nationals to apply. DRC considers all applicants based on merit. 

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