Aerospace Specialist

at DHL
Location Addis Ababa, Ethiopia
Date Posted March 22, 2022
Category NGO
Job Type Full-time
Currency ETB


Connecting People. Improving Lives.

Currently, we are seeking for Aerospace Specialist, In this role, you are required to

  • Processes handle and distribute all required documents in the receiving areas
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Performs pickup/delivery arrangement
  • Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
  • Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
  • Acts as key contact for allocated customers, informing on shipment and exception status
  • Coordinates with all stakeholders and content experts to achieve seamless implementation
  • Ensures the cycle of job from receiving the order to delivery and billing is within Customer expectation
  • Handles solve or assign customer complaints with the aim of meeting guided resolution KPIs
  • Follows up with Sales and Pricing on customer request on spot quotations and performs up- and cross-selling on inbound customer calls

Key Responsibilities

  • Receive/transmit shipment pre-alerts
  • Coordinate opening of files; manual and electronic
  • Creates/confirms transport order to ensure delivery of the shipment to the final customer
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Prepares, controls and distributes all required Import/export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
  • Checks responses from counterparts and finalizes validation of required documents
  • Follows-up shipment status in the Export/Import area; identifies incidents and ensures resolution of incidents
  • Maintains excellent relationships with suppliers
  • Is responsible for identifying performance issues of suppliers, and proposes solutions to improve/correct performance
  • Performs IT systems related tasks to provide up to date information on shipment
  • Interacts with Sales and Finance
  • Develops relationship with allocated customers
  • Participates in joint Sales visits when necessary
  • Proactively informs customer on shipment status, exceptions, and provides intermediate updates on incident solution
  • Supports Customer Implementation by following up on spot quotations and contract closure as may be required
  • Takes and handles customer inquiries e.g. Track and Trace
  • Takes and registers all customer complaints
  • Ensures the cycle of job is within Customer expectation
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Takes and processes customer feedback (e.g. follow-up on complaint handling)
  • Collaborates closely with other departments for smooth handling of shipments and continuous updates
  • Escalates issues if required

Stakeholder & communication

  • Build and manage relationships with both internal and external service providers with the aim of ensuring efficiency in Customer expectation
  • Monitor and evaluate performance based on agreed requirements and initiate/support improvement actions when process falls short of required performance
  • Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement

Continuous Improvement

  • Support continuous improvement through complaint management via GCCS and Performance Dialogues

Job Skills, Qualifications & Experience:

  • Minimum of 3-5 years experience in many areas of AFR operations and pricing
  • Good knowledge of the Airfreight and Forwarding Industry
  • Good knowledge of air freight product pricing
  • Ability to identify and meet customer needs in a pleasant and friendly manner
  • Knowledge of Ocean Freight industry and practices
  • Excellent communication and interpersonal skills
  • Commercial attitude and Ability to prioritize tasks
  • Good organizational skills to manage different Customer requirements and deadlines
  • Good analytical and administrative skills

We offer:

Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.

Possible further career development

Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

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