Area IT Support Officer for South West Area

at VisionFund Micro-Finance Institution S.C.
Location Sodo, SNNPR, Ethiopia
Date Posted September 19, 2020
Category IT / Information Technology
Job Type Full-time
Currency ETB





Opening Date:    September 17, 2020

Position:              Area IT Support Officer

Duty station:       South West Area Operation Office

About the Organization:


VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in four of the Regional States of the country.

VisionFund MFI is currently looking for candidates for the position of Area IT Support Officer. The successful candidates will have skills and experience that meet the following requirements:


  1. Major Responsibilities:

Ø  Install and maintain Core banking application and the corresponding database at a branch level

Ø  Provide technical support on the company’s Core banking System based on user inquiries. This includes both application and database level support based on the nature of the problem

Ø  Apply  patches and new releases on the company’s Core Banking System as per the direction given by the department Head

Ø  Install troubleshoot and maintain software on client computers. This includes Operating Systems, Microsoft Office application, Antivirus, any other application / software used by the company

Ø  Install troubleshoot and maintain hardware devices. This includes Computers, Printers, scanners, photocopy machines etc.

Ø  Install, troubleshoot and maintain branches Local Area Networks

Ø  Monitor branch Connectivity (VPN) and report failures to Ethio-telecom and follow-up until issues resolved

Ø  Record recurrent IT issues at the branch level and come up with long lasting solution

Ø  Perform scheduled preventive and corrective maintenances

Ø  Properly document problems and their resolution and post it on a shared platform

Ø  Maintain up-to-date records of all IT equipment of the branches

Ø  Ensure instituition’s IT policy is applied to the respective branchesØ  Provide trainings to Branch users

Ø  Perform other duties as assigned by the department


Job Requirements

Ø  BSc Degree in computer science, computer technology or related field with a minimum of   3 years relevant work experience

Ø  Proven experience in managing and troubleshooting Microsoft SQL server and Oracle databases

Ø  Proven experience in hardware and software installation, maintainance and troublweshooting

Ø  Experience in installation and maintainace of Lacal Area Networks

Ø  Ability to use basic power tools and machinery.

Ø  Ability to understand and follow written instructions.

Ø  Ability to organize and priorities own workload.

Ø  Ability to communicate clearly and concisely.

Ø  Ability to establish and maintain effective working relationships with others.

Ø  Good analytical skill

Terms of employment:  Contract for one year

Duty Station:   Sodo

Closing Date:   September 23, 2020                            

Women applicants are highly encouraged to apply


Applying Instructions

Candidates who fulfill the above requirements can submit the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials to

Note: -   Only short listed candidates will be contacted for subsequent assessment

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