Call Center Agent

at Symbol Technologies PLC
Location Addis Ababa, Ethiopia
Date Posted December 31, 2019
Category IT / Information Technology
Job Type Full-time
Currency ETB


About Symbol Technologies

Symbol Technologies is one of the leading systems integrator in the country that provides various ICT solutions to the commercial, private, government, non-government education and telecom sectors. Currently our company is seeking to hire professional with the following vacant position;Duties and Responsibilities

  • Handles registers and screens clients, provides appropriate information to enquires and arranges appointments
  • Answering phones from customers professionally.
  • Responding to customer inquiries and complaints.
  • Providing customers with the organization’s service and product information.
  • Build customer’s interest in the services and products offered by the company
  •  Perform other related tasks as assigned

Job Requirements

Education and Experience

  • Level 4 in IT / Computer Science certified from well-known TVET collages

Skill Required

  • Basic computer knowledge (writing skill, word processing, email, Internet, spreadsheet and other basic computer applications)
  • Strong oral and verbal communication skills
  • Excellent writing and speaking skill in Amharic, English and other local languages are plus
  • Familiar with landline telephone uses
  • Ability to treat people with respect under all circumstances
  • Able to work multiple tasks efficiently and meet tight deadlines.
  • Dedication to providing great customer service
  • Self-starter/learner, highly level of motivation
  • Presentation skills and negotiation Skills
  • Positive, service-oriented personality
  • Disciplined, organized


Applying Instructions

Individuals who are interested in applying for the above positions may submit their document to Symbol Technologies Plc via email address until January 05, 2019.

Only short-listed candidates will be contacted.


Tel. +251-11-6630564 / 0930-106258

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