Company Profile

Shemu Group is a fast conglomerate company composed of Shemu PLC, Asveza Ethiopia Retailing Share Company and other functional private limited companies with a fast growth track record. The Companies in the group engaged in manufacturing (liquid soap, bar soap, Edible oil and shortening products), retail service providing, printing, trading and engineering. Based on this Asveza Ethiopia Retailing Share Company want to hire competent, energetic, enthusiastic and capable applicants for the post of Call Center Representative we have.

General Responsibilities

The major role of Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Detail Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up-sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

• A graduate of Level 3 and above from recognized Institution in any business field
• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively