Main Duties/Responsibilities

• Plan, Initiate, supervise, report, and assure the quality of ongoing operational systems and standards for Lebeza.

Overall Responsibilities

• The COO is a key member of Lebeza’s senior management team
• Design and implement business strategies, plans, and procedures
• Oversees and enables the full integration and implementation of Lebeza's 3-year strategic plan at the functional units of Human Resource, Marketing, and procurement offices
• Oversee daily operations Lebeza and the work of the managers in the HR, MM, and procurement offices
• Create and Oversee new and innovative operational strategies and procedures for standardization
• Implement new procedure or operational changes to improve the operational systems, processes, and policies in support of Lebeza’s mission
• Resolve operational questions referred by the functional units under it
• Support in the implementation of annual strategic plans by customizing the strategic plan to yearly actions and deliverables
• Assist the Human resource department in the process of planning their business unit’s business strategy, in organizing and leading training programs/projects stated in the strategic plan
• Represent the Human resource, Marketing, and Procurement Office at the Senior management team and Present operational and project status reports to the SMT
• Overseeing marketing, HR, and procurement related  initiatives and implementing better business practices
• Act as first-hand Monitoring and evaluation for the projects under the functional units of HR, Marketing, and Procurement office
• Completing performance appraisal for the functional units in a prudent manner
• Ensure policies and procedures are consistent with those of strategic goals in Lebeza’s Strategic plan
• Quality assurance of Data Management System (DMS) in Lebeza
• Help facilitate clear and consistent horizontal, diagonal and Vertical communication between Units and project teams
• Organize and oversee proper documentation of office documents including best practice/ knowledge management in HRM, MM, and Procurement Management
• Assume responsibility for leading/supervising the purchasing and in-time maintenance process of Lebeza’s facilities
• Make sure the sustainability of supplies for  by supervising the activities of the procurement Units activities in checking inventory and order items
• Performs miscellaneous job-related duties as assigned by the CEO and or SMT in general

Believe in Lebeza’s Core Organizational Values and Competencies, for all positions

• Client-Centered
• Standardized
• Innovative
• Professionalism
• Confidentiality/ Integrity
• Holistic Care
• Recovery

Believe in Lebeza’sMission and Vision, for all positions

We exist: To restore our clients' wellness by providing client-centered, holistic, and high-quality mental health services that leverage innovation, competency, and standard of care practices.

We aim: To see Lebeza providing holistic mental health services as part of its quest to become the go-to center in the global mental health industry.

Core Behavioral Competencies, for all positions

• Personalities: High in Conscenciousness, agreeableness, and openness
• Analytical Thinking
• Attention to Detail
• Responsible
• Planning/ Organizing/ Monitoring
•  Teamwork/ Cooperation

Job Type: Contractual for the first three months and Full time following that 

Location: Lebeza Specialized Psychiatry Clinic

Supervisor/Manager: Lebeza Chief Executive Officer  CEO

Qualification

• BSc/BA in Business Administration or relevant field
• MSc/MBA (preferred but not mandatory)
• Bachelor's Degree in health-related fields like Medicine, Clinical Psychiatry, ….(preferred but not mandatory)

Experience

• Minimum of 2 years of proven experience as Chief Operating Office or relevant role
• Understanding of business functions such as HR, Finance, marketing, etc.
• Demonstrable competency in strategic planning and business development
• Experience in a healthcare setting and mainly in the mental healthcare setting (preferred but not mandatory)

SKILLS

Leadership

• Planning
• Organization
• Flexibility
• Creativity
• Controlling
• Strategic
• Effective communication

Technical Skills

• Advanced  Operations Management Skill in d
• Basic Human Resource Management Skills in talent acquisition and Managment, and Human resource development
• Basic understanding of Marketing (Including but not limited to Marketing mixes and Brand Managment
• Advanced Microsoft Office skills (Word, Excel, PowerPoint, and Outlook)
• Intermediate to expert skills in IT including but not limited to Operating Data Management System (preferred but not mandatory)

Language Skills

• Proficiency in English and Amharic: Writing, Reading, Speaking, and Listening