Chief Operations Officer COO

at Lebeza Psychiatry consultation P.L.C
Location Addis Ababa, Ethiopia
Date Posted March 31, 2022
Category NGO
Job Type Full-time
Currency ETB


Main Duties/Responsibilities

  • Plan, Initiate, supervise, report, and assure the quality of ongoing operational systems and standards for Lebeza.

Overall Responsibilities

  • The COO is a key member of Lebeza’s senior management team
  • Design and implement business strategies, plans, and procedures
  • Oversees and enables the full integration and implementation of Lebeza's 3-year strategic plan at the functional units of Human Resource, Marketing, and procurement offices
  • Oversee daily operations Lebeza and the work of the managers in the HR, MM, and procurement offices
  • Create and Oversee new and innovative operational strategies and procedures for standardization
  • Implement new procedure or operational changes to improve the operational systems, processes, and policies in support of Lebeza’s mission
  • Resolve operational questions referred by the functional units under it
  • Support in the implementation of annual strategic plans by customizing the strategic plan to yearly actions and deliverables
  • Assist the Human resource department in the process of planning their business unit’s business strategy, in organizing and leading training programs/projects stated in the strategic plan
  • Represent the Human resource, Marketing, and Procurement Office at the Senior management team and Present operational and project status reports to the SMT
  • Overseeing marketing, HR, and procurement related  initiatives and implementing better business practices
  • Act as first-hand Monitoring and evaluation for the projects under the functional units of HR, Marketing, and Procurement office
  • Completing performance appraisal for the functional units in a prudent manner
  • Ensure policies and procedures are consistent with those of strategic goals in Lebeza’s Strategic plan
  • Quality assurance of Data Management System (DMS) in Lebeza
  • Help facilitate clear and consistent horizontal, diagonal and Vertical communication between Units and project teams
  • Organize and oversee proper documentation of office documents including best practice/ knowledge management in HRM, MM, and Procurement Management
  • Assume responsibility for leading/supervising the purchasing and in-time maintenance process of Lebeza’s facilities
  • Make sure the sustainability of supplies for  by supervising the activities of the procurement Units activities in checking inventory and order items
  • Performs miscellaneous job-related duties as assigned by the CEO and or SMT in general

Believe in Lebeza’s Core Organizational Values and Competencies, for all positions

  • Client-Centered
  • Standardized
  • Innovative
  • Professionalism
  • Confidentiality/ Integrity
  • Holistic Care
  • Recovery

Believe in Lebeza’sMission and Vision, for all positions

We exist: To restore our clients' wellness by providing client-centered, holistic, and high-quality mental health services that leverage innovation, competency, and standard of care practices.

We aim: To see Lebeza providing holistic mental health services as part of its quest to become the go-to center in the global mental health industry.

Core Behavioral Competencies, for all positions

  • Personalities: High in Conscenciousness, agreeableness, and openness
  • Analytical Thinking
  • Attention to Detail
  • Responsible
  • Planning/ Organizing/ Monitoring
  •  Teamwork/ Cooperation

Job Type: Contractual for the first three months and Full time following that 

Location: Lebeza Specialized Psychiatry Clinic

Supervisor/Manager: Lebeza Chief Executive Officer  CEO

Job Requirements


  • BSc/BA in Business Administration or relevant field
  • MSc/MBA (preferred but not mandatory)
  • Bachelor's Degree in health-related fields like Medicine, Clinical Psychiatry, ….(preferred but not mandatory)


  • Minimum of 2 years of proven experience as Chief Operating Office or relevant role
  • Understanding of business functions such as HR, Finance, marketing, etc.
  • Demonstrable competency in strategic planning and business development
  • Experience in a healthcare setting and mainly in the mental healthcare setting (preferred but not mandatory)



  • Planning
  • Organization
  • Flexibility
  • Creativity
  • Controlling
  • Strategic
  • Effective communication

Technical Skills

  • Advanced  Operations Management Skill in d
  • Basic Human Resource Management Skills in talent acquisition and Managment, and Human resource development
  • Basic understanding of Marketing (Including but not limited to Marketing mixes and Brand Managment
  • Advanced Microsoft Office skills (Word, Excel, PowerPoint, and Outlook)
  • Intermediate to expert skills in IT including but not limited to Operating Data Management System (preferred but not mandatory)

Language Skills

  • Proficiency in English and Amharic: Writing, Reading, Speaking, and Listening
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