Community Liaison Officer A2 (11/20 ADD)

at United Kingdom Foreign and Commonwealth Office (FCO)
Location Addis Ababa, Ethiopia
Date Posted July 20, 2020
Category Social Sciences
Job Type Full-time
Currency ETB


The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category : Foreign and Commonwealth Office (Residence and Support Staff)

Job Subcategory : Community Liaison

Job Description (Roles and Responsibilities)

Main purpose of job:

The CLO works closely with the Corporate Services Section and Senior Post Management to ensure the well-being of all staff at Post, with the primary function as advocate for all UK-based staff and families (across HMG) on family and community issues, principally in the areas of information gathering, welfare and communication.

The successful candidate must be willing to undergo security clearance.

Roles and responsibilities:

Information gathering for UK-based officers and their spouses/partners and families (including for those not yet in Addis).This may include:

  • Information on possibilities for spouse/partner employment in Ethiopia and completion of an annual Spouse and Partner Employment Report for FCO; children's education (through completion of separate School and Nursery Information Sheets of authorised schools).
  • Feedback on adult education; career and training opportunities; advice on foreign-born spouse/partner issues; recreational facilities and social matters.
  • Biannual completion of the Cost of Living report.

Welfare at Post:

  • Welcoming all staff on posting/temporary duty/flexible deployment and accompanying families to ensure as smooth an integration as possible into the life of the Embassy community.
  • Following up to check that staff and families are settling in.
  • Being a source of referral and support where questions or problems arise.
  • Providing short Post community induction.

Advocate for UK-based staff and families:

  • In addressing issues of importance with Post Management.
  • Including as their representative on the post housing committee.
  • Working with Corporate Services Team to identify appropriate accommodation, and as the chief link between the Embassy and the Diplomatic Staff Families' Association in London.

Communication and Information Management:

  • Communicate effectively on community and social matters across Post to all staff and responsibility for information management such as the CLO homepage on Post's Intranet/SharePoint site and newsletter; input to update and review of the Post Report, Post Fact Sheet and One HMG Induction Pack.


  • Management of domestic equipment float and arrival pack.

Essential qualifications, skills and experience

  • Must have a sound understanding of expatriate life.
  • You must be able to demonstrate excellent written and spoken English
  • Must be comfortable using Word, Excel and Outlook.
  • You will need to be able to work independently, using initiative and problem solving skills.
  • The successful candidate must be sympathetic, discrete and a good listener.

Required competencies : Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Application deadline : 4 August 2020

Grade : A2 (L)

Type of Position : Permanent

Working hours per week : 36

Region : Africa

Country/Territory : Ethiopia

Location (City) : Addis Ababa

Type of Post : British Embassy

Number of vacancies : 1

Start Date

1 October 2020

Other benefits and conditions of employment

Working patterns:

Normal working hours are 08:00 - 16:45 Monday to Thursday and 8:00 - 13:00 on Fridays.

The successful applicant will need to be prepared to work flexibly

If the job is suitable for flexible working patterns, please provide details:

Flexible working/full time/part-time job share are all available and open for negotiation to the right candidate.

Additional information : Locally engaged staff of all grades will be entitled to paid annual leave as follows:

Up to 2 years 22 days

After 2 years services 25 days

After 5 years services 30 days

In addition to annual leave, the British Embassy observes up to a maximum number of 14 Ethiopian, British and Religious public holidays each year. A list of such Embassy holidays will be published each year. Office Staff required to work on these holidays will be granted time off in lieu or overtime where circumstances permit.

  • Please complete the application form in full as the information provided is used during screening.
  • Please check your application carefully before you submit, as no changes can be made once submitted.
  • The British Embassy will never request any payment or fees to apply for a position.
  • Employees recruited locally by the British Embassy in Addis Ababa are subject to Terms and Conditions of Service according to local employment law in Ethiopia.
  • All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. The responsibility lies on the successful candidate to;
  • Obtain the relevant permit
  • Pay the fees for the permit
  • Make arrangements to relocate
  • Meet the costs to relocation
  • Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
  • Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: Please note: Job grade AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
  • Reference checking and security clearances will be conducted on successful candidates.
  • Please log into your profile on the application system on a regular basis to review the status of your application
  • All applicants must be legally able to work in Ethiopia with the correct visa/status or work permit.
  • The British Embassy in Addis Ababa is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

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