1.      JOB SUMMARY

Under the managerial support of the Training and Competency Management Manager and administrative support from Deputy Director of Private Sector Support (PSS) and Sales, the Continuing Professional Development Centre (CPD-C) Officer would be overall responsible for business development, marketing and operational management of MSIE Continuing Professional Development Centre (CPD-C) activities.

Key roles and responsibilities

Business development and marketing

1.      Implement training centre business development strategies and marketing plan to achieve agreed training delivery KPIs and financial goals.

2.      With support from the marketing and quality department, lead execution of training centre promotion activities to partner with potential clients, private, development partners and government institutions

3.      Produce different types of promotional materials, brochures, catalogues and promotion over concern social media to attract potential domestic and international clients for training needs

4.      Build strong relations and follow up with existing and potential partners, clients to increase training centre productivity.

5.      Explore upcoming training needs, tender advertisement by Government and potential MOUs partnership with MSIE training centres

6.      Mapping and consistent maintaining database of existing and potential partners, clinical and non-clinical training needs in the market and follow up system in place

7.      Prepare and execute training centre budget, expenses and income collection per agreed procedure and policies.

Operational management   

1.      Work as focal person for planning, organizing, coordination and managing training centre related activities.

2.      Closely works with the MSIE operation, finance and other support functions to facilitate logistics including training materials, food, transportation and accommodation (if required) support for participants/trainers and practicum site communication etc.

3.      Ensure availability of all required training materials, aids and facility readiness to conduct successful training.

4.      Prepare training schedule ahead of time to ensure efficient use of training centre resources

5.      Responsible for maintenance of training centre infrastructure, facility ambience and cleanness all the time.

6.      Responsible for preparing annual procurement plan, managing assets and inventories of the training centre per policy

Monitoring and reporting

1.      Keeps proper documentation, filing and record-keeping of training per policy

2.      Prepare periodic KPIs report of the training centre to track financial and service delivery progress of the training centre

3.      Prepare client feedback management reports and action plan

4.      Performs other duties as assigned by the commercial manager/Training Manager.