EthioChicken is looking for a talented person to join as a critical member of our Customer Insights and Innovation team. The Customer Experience Associate will be the voice of the customer responsible for identifying key pain points/opportunities across the end to end customer experience. The primary objectives of the Customer Insight & Innovation team at EthioChicken is to collect insightful feedback through research, to build a comprehensive picture of what EC customers want and drive incremental improvements on customer satisfaction.

DUTIES AND RESPONSIBILITIES

• Conduct day to day survey (Survey will be provided)

• Setting up and facilitating focus group discussions with relevant stakeholders (discussion points will be provided)
• Translating the survey into a different language
• Participates in data cleaning and contributes to data analysis if needed
• Data entering, managing and keeping data Online and offline in a clear, concise, and accurate way
• Record daily reports, as well as attend and actively participate in team meetings and discussions

• Share information on challenges faced, specifically relating to a misunderstanding of questions or unavailability of data.

• Answer customer grievance calls and direct to responsible stakeholder

• Handling data utmost confidentiality

• Reporting on activities conducted, challenges faced, and progress made on collecting data.

• Be involved in giving feedback on data collection methods and tools designed.

• Other duties as assigned.