Customer Project Manager – FN projects in Ethiopia

at Nokia
Location Addis Ababa, Ethiopia
Date Posted August 23, 2022
Category Management
Job Type Full-time
Currency ETB


Provides customers with a variety of project management services, including but not limited to strategy and governance responsibility for very large and complex projects. Accountable for improving the project profitability on the baseline of the IPIS, obtaining upscope sales, quality execution and customer satisfaction. In the project negotiation phase with the sales team and the customer, ensures the project feasibility according to company rules and objectives, and raises any profitability issues. Acts as a business enabler during project execution and as the single Nokia interface for the customer and all project stakeholders for the contract. Supports the positioning of Nokia as a global solution provider.
Manage project, monitor and control progresses against a baseline plan
Supervise tasks allocation and priorities as needed
Provide the necessary Project Metrics (eg Effort to date, Estimated Cost to Complete, Estimated effort at Completion)
Ensure Project closing
Report the full KPIs and milestones defined in the reporting tool
Manage project review process with the project steering committee/Global PMO
Define customer reporting strategy and manage it
Structure project documentation and supervise documentation delivery in accordance with standards, approved by all relevant parties, assuring quality and alignment with other projects. Ensure any variation to the project scope is clearly recognized and approved
Assure prime customer interface including Customer Executives during project execution
Maintain constant customer liaison to ensure smooth handling of Issues as they might arise. Ensure customer input to the project is received in a timely and effective manner in order to meet project objectives and schedules. Obtain customer input sign-off of completed deliverables and formal customer acceptance of project completion
Accountable for securing P & L and implementing improvement strategy
Define and secure cash flow and Operating Working Capital/QTC improvement action plan
Define and structure the cost tracking methodology with finance
Set up a specific team for project cost tracking and finance improvement with finance
Initiate and participate in project financing partnership decisions
Provide appropriate reporting
Anticipate risk and evaluate related financial and customer satisfaction impacts
Set up corrective action plan and manage risks mitigation
Respond to escalated project risks, including scope/feature creep issues
Propose management plan for project reserves and contingencies
Act as the key customer interface to the customer for all project related business extension
In the scope of the project, actively contribute to promote and perpetuate Nokia business development strategy
Trigger new business opportunities
Define the procurement strategy based on best-practice procurement plan and providers selection
Accountable for its execution
Accountable for forecast accuracy
Lead contract administration (order management, billing and payment…)
Structure and drive contract (claim management and change management) and inform the KAM/Account team and Contract management
Accountable for customer expectations answering
Improve and suggest new Quality guidelines
Location: will be based in Ethiopia
Key competencies

  • English level: bilingual
  • Engineer degree
  • PMP certified
  • Proven Knowledge and strong understanding of Project Management Tools and Methodology


  • more than 5 years Experience in a PM function or equivalent
  • Past Proven Experience as Responsible of complex projects: multi-BGs, multi-techno ...
  • Experience on SIOP projects
  • Knowledge on Fixed Networks Portfolio

Specific knowledge :

  • Business Acumen
  • Strategic Thinking
  • Decision Making
  • Managing Others
  • Adaptability
  • Developing Self & Others
  • Communication
  • Consulting & Customer Business Support
  • Financial Management
  • Negotiation
  • Offer & Opportunity Mgt
  • Partner & Customer Relationship Management
  • Planning & Execution
  • Problem Solving
  • Procurement & Subcontractors
  • Quality & Knowledge
  • Risk Management

Customer Project Management - Customer Project Manager
Primary Location
Middle East & Africa-Ethiopia-Ethiopia-Addis Ababa
Other Locations
Middle East & Africa-Ethiopia-Ethiopia

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