Customer Service Manager I (For Jeg jiga Branch)

DB/ Vacancy- 031/20

Job Summery

• The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Academic & Professional Qualification

• Bachelor degree in a business related field e.g. accounting, management, economics, business administration
• Proficiency in Somali Language is Mandatory

Experience

• Minimum of Six (6) years of banking experience

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.

• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

• Ability to respond to basic client enquiries  and instructions and the capability of advising and resolving most issues and requests.

• Project management skills
• Somali Language Skill is advantageous