Customer Service Manager I

at Dashen Bank S.C
Location Jigjiga, Somali, Ethiopia
Date Posted April 24, 2020
Category Accounting
Job Type Full-time
Currency ETB


  • Customer Service Manager I (For Jeg jiga Branch)

    DB/ Vacancy- 031/20

    Job Summery

    • The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

    Job Requirements

    Academic & Professional Qualification

    • Bachelor degree in a business related field e.g. accounting, management, economics, business administration
    • Proficiency in Somali Language is Mandatory


    • Minimum of Six (6) years of banking experience

    Required Technical Competency

    • Understands the basic mechanisms of general financial products and services.
    • Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
    • Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    • Ability to respond to basic client enquiries  and instructions and the capability of advising and resolving most issues and requests.
    • Project management skills
    • Somali Language Skill is advantageous

Applying Instructions

  • Interested and qualified applicants should apply through (


    • Applicants should specify the vacancy number on the cover letter /application letter and fill all the details on application form from the link below  and shall save in PDF format (mandatory).

    Application form for online application.xlsx

    • CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).
    • All relevant credentials stated on the application form /CV shall be scanned and attached in PDF format (mandatory).
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