CUSTOMER SERVICE OFFICER I
| Location | Addis Ababa, Ethiopia |
| Date Posted | October 15, 2020 |
| Category | Customer Service Engineering IT / Information Technology Sales and Marketing Telecom |
| Job Type | Full-time |
| Currency | ETB |
Description
JOB SUMMARY
Customer Service Officer I is responsible for communicating with customers and various stakeholders of the company, answer customer inquiries and provide support to meet their needs. S/he receive the requests or problems of users, direct customers to online resources. S/he is required to conduct customer Service Satisfaction Survey, pitch ideas for improving customer care, generating periodical reports about customer interaction and detail activities.
Competence in MS Office and relevant.
JOB REQUIREMENT
- Education: BA degree in Marketing Management, Computer Science, Software Engineering or related fields of study.
- Job requirement /Experience: Graduate of years 2019 & 2020 G.C. with BA degree in Marketing Management, Computer Science, Software Engineering or related fields with minimum cumulative GPA of 3.00.
- No work Experience is required
Duty Station: – Addis Ababa
Applying Instructions
Qualified candidates are invited to submit their application with non-returnable CV, Cover Letter and Supporting Documents from October 12 –21, 2020 between 8:00 A.M and 5:00 P.M from Monday to Friday and from 8:00 A.M to 12:00 P.M on Saturday to the address provided below or E-mail it at [email protected]
Location: Kazanchis Super Market Area (Opposite to Zemen Bank), Nega City Mall – 4th Floor, Room No 410; Addis Ababa; only short-listed applicants will be contacted by phone. For further information: phone no: 011-557-17-28