Customer Service Officer (Maker) for Branch`s under Robe Area

at Dashen Bank S.C
Location Addis Ababa, Ethiopia
Date Posted December 27, 2022
Category Customer Service
Job Type Full-time
Currency ETB


Job Summary

  • The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Job Requirements

Academic & Professional Qualification

  • Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields


  • Zero (0) year of experience
  • Not more than 25 years of age (for external applicants)
  • To be permanently assigned after Six (6) months of intensive training.

Behavioral Competency

  • Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
  • Creativity and innovation skills.
  • Action oriented.
  • Quality focus and attention to detail.
  • Professionalism and integrity in line with Dashen Bank values.
  • Good oral and written communication skills.
  • Critical and analytical thinking and problem solving skills.
  • Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
  • Good customer relationship management skills (internal and external customers).
  • Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

  • Understands the basic mechanisms of general financial products and services.
  • Good knowledge of Bank’s accounting and procedures.
  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
  • Excellent command of Microsoft Office applications and good command of the core banking system.
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