Customer Support Engineer

at WebSprix IT Solutions PLC
Location Addis Ababa, Ethiopia
Date Posted July 22, 2021
Category Engineering
Job Type Full-time
Currency ETB

Description

  • Investigate customer's problems and find solutions.
  • Communicate with customers via phone, email, or letter.
  • Resolve complaints and order issues..
  • Issue refunds to customers.
  • Analyze data and statistics.
  • Compile and print reports on overall customer satisfaction.
  • Isolate and identify areas of improvement.
  • Work with management on customer service initiatives.

Job Requirements

QUALIFICATIONS

  • Advanced level of English
  • Bachelor’s degree in Electrical and Computer Engineering (Communication Engineering focus area) from an accredited university with a CGPA greater than 3.0.
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with CRM.
  • Focus on customer service
  • Excellent verbal and written communication skills
  • Skill to be Persuasive and goal-oriented
  • In-depth understanding of company services and its position in the market
  • Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
  •  Ability to multitask, prioritize, and manage time efficiently

 

Applying Instructions

Email your CV to jobs@websprix.com or info@websprix.com

Only shortlisted applicants will be contacted.

WARNING: Do not to pay any money to get a job. Please report fraudulent jobs to info@newjobsethiopia.com