We are looking for an experienced Director of Operations to organize and oversee the daily operations of our communications company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.

The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

General Role & Duties

• Process design – The operations director is responsible for designing business processes/systems that support continuous operations of the company and managing/improving/automating these processes and systems.
• Employee operations – The operations director must be competent in training employees to complete required operations processes independently, setting employee schedules/performance expectations and supervising employees in their completion of daily operations functions.
• Finances – The operations director will be managing invoicing, accounts receivable, bookkeeping, resource/funding allocation, approval of expenditures, tax payment/strategy, and other financial matters.
• Business relationships – To ensure future operations continue, the operations director is often engaging in high level talks to secure favorable business relationships and funding for future company growth.
• Inbound communications – Operations director are often managing daily inbound inquiries and/or providing guidance for other employees responding to inbound inquiries/requests.
• Daily operations – The operations director is responsible for ensuring continuous operations throughout the company on a daily basis through close supervision of teams and individuals, and through their own direct work advancing business processes.

Responsibilities

• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monit
• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations