Field Service Engineer – AERO SECTOR

at MPH
Location Addis Ababa, Ethiopia
Date Posted April 11, 2020
Category Engineering
Job Type Full-time
Currency ETB


Duration: 2 Years

The Services is the key service for system improvement based on an active system observation and efficient reporting of all in-flight / on-ground system issues.

A. On-Site Support Service:

  • Ensure Customer expectations are met as In Flight Entertainment and Connectivity is considered as one of airlines first marketing differentiators.
  • Provide an efficient support and level of performance (system availability)
  • Follow up on Customer operations on a daily basis.
  • Report documentation issues for further improvement

B. Logistics

  • Monitor removals and spare parts levels to avoid shortages
  • Track spare parts through the repair process, using all available data (AWB, Delivery notes, repair status…)

C. Reporting

  • Provide quality information and communications to Customer for proper operation and/or good understanding of on-going issues.
  • Provide value-added feedback to Thales in terms of issues encountered, hot items identified, improvement plans.

D. Product knowledge sharing

  • Conduct training or refresher course to the Customer's cabin & maintenance crews.
  • Provide knowledge transfer of operation and maintenance expertise to Customer
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