Duration: 2 Years

The Services is the key service for system improvement based on an active system observation and efficient reporting of all in-flight / on-ground system issues.

A. On-Site Support Service:

• Ensure Customer expectations are met as In Flight Entertainment and Connectivity is considered as one of airlines first marketing differentiators.
• Provide an efficient support and level of performance (system availability)
• Follow up on Customer operations on a daily basis.
• Report documentation issues for further improvement

B. Logistics

• Monitor removals and spare parts levels to avoid shortages
• Track spare parts through the repair process, using all available data (AWB, Delivery notes, repair status…)

C. Reporting

• Provide quality information and communications to Customer for proper operation and/or good understanding of on-going issues.
• Provide value-added feedback to Thales in terms of issues encountered, hot items identified, improvement plans.

D. Product knowledge sharing

• Conduct training or refresher course to the Customer's cabin & maintenance crews.
• Provide knowledge transfer of operation and maintenance expertise to Customer