Field Service Technician – Navy ELMR Master Site Technician

at Motorola Solutions
Location Addis Ababa, Ethiopia
Date Posted July 4, 2020
Category IT / Information Technology
Job Type Full-time
Currency ETB


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account. Company Overview At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security. Department OverviewThe US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD Systems Technologist, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world. Job Description Navy ELMR is geographically the largest, most complex ASTRO system in the world. The San Diego Zone Core FST will be responsible for the day to day activities of managing the M-Core Master Site for a multi-zone DSR system. That includes but is not limited to routine system checks, alarm monitoring, case management, system backups, patching support, engineering support, inter-zone support, DC (domain controller) maintenance, RF site troubleshooting, network troubleshooting, dispatch site troubleshooting, documentation, and system wide team collaboration. The Navy ELMR San Diego Master Site FST must be capable of providing onsite support as needed at one of the many RF sites in the region or within the 911 Regional Dispatch Center. The FST will work closely with engineering and the NAVY SUA team to support system upgrades and Engineering Change Requests as necessary. Qualifications: Required to complete standard form 86 questionnaire for national security positions. Extensive verbal and written communication within the NAVY ELMR team. Assist the other team FSTs in system troubleshooting and routine maintenance. Strong organization skills and a high attention to detail. Demonstrated experience working in IT production environments. Demonstrated ability to balance multiple concurrent responsibilities of varying priorities and shift focus from one to another with minimal loss of productivity or work quality. Some travel of up to 25% annually may be required. Applicant must be proficient with Microsoft Office products and G-Suite applications. Provide on-site and remote troubleshooting on the Navy ELMR system. Must have strong self-management skills and "people" skills to work closely with Motorola Solutions’ customers and subcontractor (MSS) community, as well as Motorola Solutions sales, engineering, project management, and customer service teams. 2+ years in IT, networking, technician, field service, system technician/specialist, radio frequency or land mobile radio. Must report in daily 5 days a week to the Zone Core site on Coronado island so the candidate must live within one hour of the office location. Desired Qualifications: Comp TIA Network+, MCSE, and CISSP certifications. Four-year degree in an Information Technology (IT) or Engineering field preferred. Experience with Host Based Security Systems (HBSS) Experience with CAC/PIV authentication based systems. Working knowledge of Radio Frequency (RF) theory. Experience with firewalls and security related applications. 2 years’ experience hands-on with Motorola ASTRO technology including Zone Core, ASTRO Networking, Microsoft Active Directory, MacAfee security suite, MCC7500 dispatch, NICE Logging etc. **Must be US Citizen** **Must be willing and able to obtain DoD Secret-level clearance as required.** Basic Requirements Associates and 1+ years or 2+ years experience in Field/System Technician, IT, Networking, RF, LMR Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes EEO Statement Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
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