Front Desk Receptionist Duties and Responsibilities

• Receiving visitors at the front desk by greeting, welcoming, and announcing them appropriately
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Provide basic and accurate information in-person and via phone/email
• Maintain office security by following safety procedures and controlling access via the reception desk
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Receive, sort and distribute daily mail/deliveries
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Requirements and skills

• Bachelor Degree from recognized institution
• Two or more years of proven work experience as a Receptionist, Front Office Representative or similar role, preferably in a healthcare setup
• Professional attitude and appearance
• Resilient customer service attitude
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Stress management skills
• Ability to be resourceful and proactive when issues arise
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)