Front Office Agent/Receptionist

at The Hub Hotel
Location Addis Ababa, Ethiopia
Date Posted September 22, 2021
Category Administration
Hotel / Restaurant
Job Type Full-time
Currency ETB


THE HUB HOTEL has the following vacant posts in its hotel located in Bole Sub-city, Woreda 3, House Number 2443 along the road from Bole Medhanialem Church to MOENCO/Hayat Hospital.

Summary of the job: Represents the hotel in a series of activities to guests from pre-check in, receiving and checking-in to recording guest information, assigning rooms, activating room keys, collecting payments and checking-out.

Reports to: Front Office Supervisor

Supervises:  No one.

Department:  Marketing, Sales and Customer Relations


Job Requirements

Skills Required:

  • Outgoing personality and interpersonal communication skills
  • basic computer skill
  • professional phone demeanor/telephone etiquette
  • analytical skill
  • excellent customer service skills
  • organized and detail-oriented
  • and ability to maintain calm
  • polite and patient composure in stressful situations.

 Job Knowledge:

  • Computer Literate
  • E-mail & Internet
  • Booking/Reservation software
  • Property Management System and Basic Bookkeeping.

Physical Demands:

  • Requires fingering, grasping
  • writing, standing, walking
  • repetitive motions
  • hearing, visual acuity and
  • may on occasion have to lift and carry light to medium weight objects.

Qualification Requirement:

  • Hospitality Diploma
  • Diploma in Front Office or
  • Hotel Operation.

Experience Requirement:

  • Minimum front office experience of 2 years in a hotel setting;
  • previous experience in customer service and/or hospitality industry preferred;
  • Experience in using hotel booking software is a plus.


Applying Instructions

Interested applicant can apply in person to the Human Resource & General Service Department, Ground Floor at the back office of THE HUB HOTEL, along the road from Bole Medhanialem to MOENCO/Hayat Hospital, a few hundred meters from Kebey Pastry.

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