GBV Case Manager

at Women Empowerment – Action
Location Addis Ababa, Ethiopia
Date Posted December 15, 2022
Category Management
Job Type Full-time
Currency ETB


Women Empowerment-Action (WE-Action) is an indigenous non- political, non- religious, non-profit, humanitarian and development-oriented organization working in Ethiopia to the improvement of the social, economic, and physical well-being of the poor women in particular and the community in general. Currently the organization is operating in three regions SNNPR, Oromia, and Amhara National Regional States.
Currently, WE-Action is seeking to hire competent, qualified and interested candidate for Female applicants preferable.
Note: - WE-Action has zero tolerance for sexual exploitation and abuse (SEA) and any forms of Gender-Based Violence.
Currently, WE-Action is seeking to hire competent, qualified and interested candidate for the position of GBV Case Manager who is responsible to the implementation of   “Her Empowerment Her Protection” which is donated by CST, South Omo Zone, Dasenche Woreda, Ethiopia.
General duties and responsibilities:
The GBV Case Manager will work to ensure improved quality of health and psychosocial support for survivors, support development of a functional referral networks that enhance survivors’ ability to receive confidential, safe, and timely services that meets their needs in a timely manner. She will oversee Case management and psychosocial support services provided to survivors of gender-based violence and women and girls in general, implementation of basic psychosocial support activities for women and girls at the outreach sites and local partner support
Program Implementation:
  • Provide direct support and care for adult survivors of GBV and age-appropriate specialized support and care for adolescent, and girl child survivors of GBV, including counselling and case management.
  • Follow GBV guiding principles of respect, confidentiality, and safety/security and non- discrimination while providing services.
  • Ensure proper documentation of reported GBV incidences through utilization of GBV IMS case intake, action, follow up and other case management forms appropriately.
  • Ensure all documentations on reported cases and referrals made are updated, accurate, organized and well maintained by social workers.
  • Work with stakeholders to develop and strengthen referral networks and monitor the implementation of the referral pathway to improve survivors access to confidential, safe GBV services in a timely manner to meet their needs
  • Ensure adherence to GBV guiding principles and the provision of survivor-centered care (respect wishes, decisions of survivors).
  • In consultations with women and girls, develop and support to implement a series of age-appropriate and group emotional and social support activities for women and girls, with an emphasis on meeting the needs of survivors of GBV and strengthening support networks among women and girls.
  • In consultations with GBV officer, develop and implement/ share monthly response plan and GBV key messages/issues based on case trends to disseminate information on services available and referral pathways.
Monitoring, Evaluation, Learning and Reporting:
  • Provide/facilitate GBV trainings for all relevant community actors, including; psychosocial First Aid Volunteers, Community Health Volunteers, women groups, other informal and formal community structures, and any other identified groups on GBV topics, including but not limited to: GBV basic concepts &referral pathways, guiding principles, sexual exploitation and abuse.
  • In collaboration with the protection officer, facilitate other GBV response capacity building Trainings for referral pathway actors, including: GBV referral protocols/principles, Guiding principles for working with GBV survivors Clinical Care of Sexual Assault Survivors.
  • Coordination, Relationship Building and Advocacy.
  • Support fellow social workers and local partner in all response related aspects, not limited to training, sub-agreements, implementation, reporting, mentoring, supervision, monitoring and evaluation throughout implementation process.
  • Support adherence to GBV referral protocols and guiding principles for working with survivors.
  • Prepare and submit weekly & monthly reports as required and incorporate supervisors’ feedback in a timely manner, including information related to survivor non-identifying data, treatment provided, follow up visits, drugs availability at health centers that are providing Clinical management of rape (CMR),  referrals to other service providers and awareness activities conducted etc.
  • Participate in the development of procurement and spending plans and work plans to ensure the successful implementation of programs
  • Ensure supplies/resources are requested on a timely manner for timely implementation of program activities including manage/prepare contingency program stock supplies where necessary.
  • Utilization of program supplies and resources to ensure efficient use of available resources.
  • Ensure tracking of key program indicators and progress through utilization of the M&E data collection and indicator tracking tools.
  • Actively participate and collaborate with M & E section in the establishment of monitoring & Evaluation system of new and existing projects under coordination.
  • Make regular field visits to projects/programs under coordination for technical support at least one visit  per quarter and provide reports
  • Facilitate and implement project mid and end term evaluations to be conducted by government signatories and external consultants.
  • Facilitate and participate program Visit for government and funding partners
  • Compile, and submit quality projects’ monthly, quarterly and annual reports to the Project Office Coordinator and government signatory offices
  • Document daily  learning’s in Projects/programs including codifying lessons learned and knowledge of resources/tools/best practices, case studies etc
  • Gathering appropriate, relevant and accurate assessment /monitoring data from target groups and analyzing data and sharing reports using the guiding principles
  • Using project MEL plans consider the objectives and performance during regular monitoring visits and supervisions
  • Timely respond to request of data gathering and reporting for internal or external use
  • Work closely with M&E personnel and refer to M&E manuals while using tools or templates to gather evidence
  • Incorporate safeguarding and program participants risks during each monitoring visit and include in monitoring checklists

Compliance and Performance:

  • Read, understand and strictly respect donors and government compliances and support field office to respect the required compliance.
  • Strictly follow and adhere to organizational policy and standardization manuals.

Gender and Social Inclusion and Accountability:

  • Participate and contribute for organization gender and accountability work.
  • Plan, implement and report gender equality, social inclusions and accountability activities in respective projects/programs.
  • Work in collaboration with the Gender and Social Inclusion coordinator in designing and implementation of gender capacity building for field staffs.

Accountability and transparency:

  • Ensure that communications and products of WE-Action are visible in project area
  • Adhere to the organization accountability framework; communicate for employees for effective implementations.
  • Implement WE- Action compliances to Core Humanitarian Standards (CHS) and develop communities’ capacity accordingly.
  • Participate in external verification process of WE- Action Core Humanitarian Standards.
  • Conduct routine risk assessments, monitor and report any issues related to Safeguarding.
  • Create awareness to community, target groups and peers on safeguarding during weekly, monthly, and quarterly dialogue sessions.
  • Create awareness to community, target groups and peers on WE-Actions compliant Handling Mechanisms during weekly, monthly, and quarterly dialogue sessions.
  • Participate in organizational conversations to discuss on cross cutting issues such as gender, HIV, safeguarding, social inclusion etc…


  • Able to seek appropriate advice and report concerns, and feel confident that they have been understood.
  • Understands local safeguarding structures and arrangements.
  • Practices in a manner that seeks to reduce the risk of abuse, harm or neglect.
  • Identifies and refers to appropriate services any other associated persons including careers, family members and children at risk.
  • Able to document safeguarding concerns, and maintain appropriate record-keeping, recording the wishes and views of the adult or child at risk, differentiating between fact and opinion.
  • Gather feedback and complaints on any concerns of the project implementation and organization and formally document and report back to field offices with a confidential and secure manner.
Duty Station: based in South Omo Zone-Hummer District, Dasenche woreda, with regularly travels to different sites within the target area.
Reports to: Protection Project Coordinator
Number of positions: Two (2)
Required Applicant: Female only
Duration: for one year & possibility extends based on performance evaluation result and availability of budget

Job Requirements

  • BSc/diploma in Sociology, Psychology, Health  and related field Studies
  • 1 years related work experience in protection position in NGOs for BSc
  • 2/3 years work experience in protection for Diploma holders in NGOs
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