Information, Counselling and Legal Assistance (ICLA) Coordinator (National Position)

at NRC (Norwegian Refugee Council)
Location Bulle Hora and all fields, Oromia, Ethiopia
Date Posted January 30, 2020
Category Legal
Social Sciences
Job Type Full-time
Currency ETB


Being an employee of the Norwegian Refugee Council (NRC) in Ethiopia ICLA coordinator

is expected to represent NRC in a responsible manner and always act in accordance with NRC’s Code of Conduct.


The Norwegian Refugee Council (NRC) is present in five regions in Ethiopia, providing refugees and internally displaced people with emergency relief and help them to rebuild their lives. NRC works within the sectors of Education, Shelter, WASH, Livelihood and Food Security, ICLA (Information, Counselling and Legal Assistance), and Child Protection.

Roles & Responsibilities:

The purpose of the ICLA Coordinator position is to implement the delegated Information, Counselling and Legal Assistance (ICLA) project portfolio

Generic responsibilities:

  • Line management of ICLA Officers operating in the Gedeo / West Guji region
  • Adherence to NRC policies, guidance and procedures
  • Contribute to ICLA strategy development, project proposals and provide input on needs and gaps

·         Manage and implement delegated portfolio of ICLA projects (activities, budget and project documentation in line with proposals, strategies and donor requirements, and ensure high technical quality of implementation)

·         Provide regular progress reports to the Area Manager and/or ICLA Specialist.

  • Ensure that projects target beneficiaries most in need of protection, explore and assess new and better ways to assist

·         Promote and share ideas for improvement and necessary changes in the activities

  • Ensure capacity building of project staff and transfer key skills
  • Liaise and collaborate with relevant local authorities and other key stakeholders

Specific responsibilities:

  • In consultation with the ICLA Specialist, coordinate and facilitate capacity building trainings for humanitarian partners, local authorities and displaced community leaders
  • Ensure compliance by the ICLA Officers with ICLA policies, and implementation of ICLA case management and M&E tools
  • Implement HR related processes (recruitment, orientation, training, performance appraisal) with respect to the ICLA Officers
  • Ensure compliance by the ICLA Officers with NRC’s Human Resource, Financial, Logistics & Security policies and procedures, and amicably resolve any challenges that arise between the ICLA Officers and NRC’s support departments
  • Regularly attend relevant Protection Cluster/Sector meetings in area of operation to represent ICLA, gather and share information with partners, advocate on behalf of vulnerable displaced persons facing civil documentation, legal identity, and related challenges, and contribute to the provision of effective and timely humanitarian assistance to displaced persons
  • Work with ICLA Officers to implement ICLA activities relating to Housing, Land, and Property and Legal Identity in Gedeo and West Guji
  • Foster productive relationships between ICLA and local authorities / humanitarian partners
  • Promote synergies between ICLA and other departments within NRC
  • Be an active member of the Shire Area Office Management Team (AMT)

·         Any other task relevant to the position as requested by the line manager

Job Requirements

Generic professional competencies:

  • Previous experience from working in a humanitarian/recovery context
  • Documented results related to the position’s responsibilities

·         Strong communication, interpersonal, analytical and negotiation skills;

·         Strong organizational and team building skills

·         Ability to prioritise responsibilities, carry out multiple tasks simultaneously, and meet deadlines

  • Knowledge about own leadership skills/profile

·         Ability to work independently whenever required

Context/ Specific skills, knowledge and experience:

  • A University degree in law is strongly preferred and will be considered a very strong asset; alternatively a degree in social science, political science, or a related subject will be considered if the candidate has a sufficiently strong background in protection related work
  • Experience from working in a protection or legal assistance implementation position in a humanitarian/recovery context, including the delivery of technical capacity building trainings
  • Experience with child protection related issues will be considered a very strong asset
  • Experience in project management, including supervision of staff and ensuring compliance with internal policies and procedures
  • Significant experience in monitoring, evaluation and reporting on project activities
  • Prior experience of representing an I/NGO, and advocating on behalf of beneficiaries, in public forums (e.g. Protection Cluster/Sector)

·         Advanced computer skills, especially in Microsoft Word, Excel, Power Point and Outlook

·         Fluency in written and spoken English, Amharic, and Oromifa or Gedofa.

Behavioral competencies:

·         Planning and delivering results

·         Empowering and building trust

·         Analyzing

·         Handling insecure environments

·         Team work and team management

Applying Instructions

All employees of the Norwegian Refugee Council should be able to adhere to our Codes of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable.

Interested candidates who meet the above criteria are invited to send in their application letters including updated curriculum vitae with three work-related referees through OR  Applications should reach NRC latest by February 08, 2020 at 5:00 pm.


NB: only shortlisted candidates shall be contacted.


“Female candidates are highly encouraged to apply and on the job training will be provided!”

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