BACKGROUND

EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. EthioChicken is an Ethiopian based company.

OUR VISION

Our vision is to bring a chicken to every family in Ethiopia in 2021, and a chicken to every person in Ethiopia in the future, transforming the Ethiopian poultry industry, making it a model of inclusive growth.

Summary of Position

Monitor and maintain the computer systems and networks of the company; installing and configuring computer systems, diagnosing hardware and software faults, and solve technical and applications problems either over the phone or on-site.

Junior IT support officer is mainly responsible for the smooth running of computer systems in all the sites and ensuring users get maximum benefits from them.

Duties and Responsibilities

·         Assist in on-site needs assessment, installation, and maintenance of EthioChicken’s telecommunication and IT equipment.

·         Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange prompt repairs or replacements as necessary according to established procedures.

·         Monitor and maintain the LAN, Network servers, Printers, LAN points, Hubs, etc. to prevent faults from occurring.

·         Provide support, including procedural documentation and relevant reports.

·         Check the data center security and keep it as the standard.

·         Set up new users' email accounts and deal with password issues.

·         Give help on the procurement process of IT equipment (As required)

·         Ensure all the users' computers are installed based on the companies’ policy.

·         Perform scheduled computer and peripherals maintenance, temporary file deletion, maintenance of computer

·         Basic administration of windows servers

·         Work continuously on a task until completion (or referral to third parties, if appropriate)

·         Rapidly establish a good working relationship with customers and other professionals.

·         Conduct electrical safety checks on computer equipment.

·         Perform other related duties as required.

Competences

·         The candidates must have basic knowledge of windows server administration and basic knowledge about computer software and hardware maintenance.

Qualification

·         Bachelor’s degree in computer science and related fields

Experience

·         1 year (Internship)