Duties and Responsibilities

·   For each customer experience, meets or exceeds Customer Expectations for Sales.

·   Greets all customers promptly; provides timely professional service.

·   Completes Customer Records promptly and accurately.

·   Follows up with 100% of customers within three days of vehicle delivery.

·   Meets or exceeds monthly Income and Sales Goals.

·   Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate.

·   Builds customer loyalty and promotes the dealership brand image

·   Is accurate and timely in completing paperwork and assigned tasks.

·   Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.

·   Effectively prospects by phone, mail, e-mail, and face-to-face.

·   Identifies repeat customers and treats them accordingly.

·   Notifies prospects of upcoming special programs and promotions.

·   Calculates and tracks progress of sales and prospect goals and sales deals.

·   Effectively sells by…

-  Explaining vehicle’s features and benefits versus those of the competition.

-  Determines customer’s needs and wants.

-  Effectively performs demonstration drives.

-  Overcomes objections.

·   Builds productive working relationships with fellow employees through clear communications.

·   Assists customers in identifying problems and concerns during and after vehicle delivery.

·   Follows up with customers to ensure they are satisfied with their vehicles.

·   Promotes cooperation and teamwork among Sales Consultants and support staff.

·   Assists other Sales Consultants when needed.

·   Bachelor degree in Marketing

·   Some college or sales training preferred

·   0 - 1 year experience in a customer service position

·   2nd grade  Driver’s license

·  Will become Ford certified Sales Consultant within 12 months

Skills

·   Effective problem solving skills

·   Adaptable and flexible

·  Able to perform multiple tasks effectively