Knowledge Management Specialist

at Save the Children
Location Addis Ababa, Ethiopia
Date Posted June 23, 2021
Category Business Development
Job Type Contract
Currency ETB



The Knowledge Management Specialist (KMS) is responsible in designing and implementing a system for gathering, interpreting and managing multiple forms of indicative information and resource documents necessary for learning along with managing the knowledge generated by and necessary for the successful implementation of the programmes. He/she will provide support for thematic Areas to meet/exceed the M&E Minimum Operating Standards, also develop and implement minimum requirements related to knowledge management (KM) as part of the overall MEAL strategy and systems, ensuring that such systems are institutionalized within the clusters of the regional Area offices.


Reports to: Evidence, Learning and Innovation (ELI) Advisor


Staff directly reporting to this post: none

Budget responsibility: none

Context: Development and/or Humanitarian


System Design and Roll-Out

§  Work closely with the Evidence, Learning and Innovation Advisor (ELIA) as well as Head of Evidence, Learning and Innovation (HELI) and assist the designing of SCI’s approach to knowledge management, setting down the minimum requirements (following SCI MOS) and ensuring that it complements and forms part of the overall MEAL system

§  Ensure that a learning culture is fostered within the organisation and the KM is an integral element of programming

§  Working with ELIA, develop the associated tools required to implement the KM minimum requirements to ensure that roll-out is standardized in Addis and in other operational areas where relevant (e.g. databases, action plans)

§  Work closely with PDQ team members to promote understanding of the importance of KM to achieve quality programming

§  Ensure that KM is promoted as a key in programme management and strategy development

§  Through the MEAL Advisors, support field offices to prioritise KM and identify entry points

§  Support web based system through knowledge database development

§  Troubleshot and debug code ensuring compatibility with browsers and operating systems

§  Investigate and resolve application issues for the web based data collection system.

System Management

§  Assist ELIA to keep track of all project evaluations and, in coordination with technical / project managers, design evaluation TORs, provide briefings to consultants and provide logistical support to ensure evaluations happen smoothly

§  Capture and disseminate lessons learned from evaluations and follow up on action planning, maintain a lessons learned database

§  Ensure that learning is accessed and used as an integral part of programme design and implementation

§  As required provide trainings to raise awareness on the importance of KM

§  Compose a range of strategies and practices used at organizational level to identify, create, represent, distribute, and enable adoption of new organizational knowledge

§  Support ELIA to ensure MEAL evidence (IPTT, project performance/action trackers, output tracker, etc) are used for management decision making and continuous performance improvement and be part of the Hub level management team members.

§  Assist ELIA and HELI in strengthening the community of practices and/or other learning platforms for MEAL and other thematic based community of practices/ learning platforms ensuring their functioning.

§  Provide training on MEAL automation system and KoboToolBox for data collection.

Programme Development

§  Make sure that technical advisors have easy access to learning documents for reference purpose

§  Make sure that the MEAL automation is up-to-date and accessible the users.

Communication and Reporting

§  Coordinate, collaborate and oversee best practice consolidation with all thematic areas, ensure that the knowledgebase is configured appropriately for optimum performance and widely adopted use.

§  Assist ELIA in regularly analysing and producing reports on best practices and case studies; ensure new analysis and information is available, including for the forthcoming communications strategy

§  Ensure effective storage of assessment, surveys and evaluations and/or organizational knowledge on the shared folders, and to use this knowledge base to promote learning across the organisation

§  Support ELIA in producing one-pagers describing the project, key activities, approaches, outcomes and impacts;

§  Support ELIA in producing case studies, best practices; lessons learned and project audit documents for internal and external use.


§  Be proactive in identifying and undertaking new and better ways of knowledge management, use of technologies, identifying better opportunities and approaches, and rolling out into Country Office programs.

§  Participate in relevant knowledge management training opportunities and networks.

§  Other duties as requested by the Head of Evidence, Learning and Innovation

SKILLS AND BEHAVIOURS (our Values in Practice)


§  Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values

§  Holds suppliers accountable to deliver on their responsibilities


§  Sets ambitious and challenging goals for themselves and takes responsibility for their own personal development

§  Widely shares their personal vision for Save the Children, engages and motivates others

§  Future orientated, thinks strategically and on a global scale


§  Approachable, good listener, easy to talk to; builds and maintains effective relationships with colleagues, Members and external partners and supporters

§  Values diversity and different people’s perspectives, able to work cross-culturally.


§  Develops and encourages new and innovative solutions

§  Cuts away bureaucracy and encourages an entrepreneurial approach


§  Honest, encourages openness and transparency, builds trust and confidence

§  Displays consistent excellent judgement

Job Requirements


  • Minimum BA/BSc.; preferably in Software Engineering or equivalent.


  • Minimum of 8 years experience within the aid sector, working in program management, technical, and/or MEAL roles including in knowledge management responsibilities, preferably linked to one of Save the Children’s priority technical sectors (Child Poverty, Child Protection, Child Rights Governance, Education, Health & Nutrition, Livelihoods/resilience, and WASH), and with the majority of that time focused on overseeing comprehensive MEAL systems that ensure programme effectiveness and quality.
  • Understanding of both emergency/humanitarian and development contexts, with a preference for experience in both contexts.
  • Demonstrated commitment to creating a learning culture
  • Solid and relevant experience adhering to international quality standards (Red Cross Code of Conduct, Sphere, CHS) or equivalent.
  • Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies or proposal development
  • Competencies and proven experience in developing and/utilization of evidence and knowledge management systems and tools is very crucial for this post
  • Direct experience of working with communities in participatory activities. Experience and knowledge of systems for accountability to children and communities, including information sharing, the participation of adults and children, and feedback and reporting mechanisms. Ability to prepare and facilitate technical MEAL training and workshops across countries in the region (including remotely). Direct experience working with communities in participatory activities.
  • Skilled at communicating and influencing across relevant teams and offices.
  • Strong results orientation, with the ability to challenge existing mindsets
  • Demonstrable analytical and problem-solving skills.
  • Experience in solving complex issues through analysis, defining, and planning a clear way forward and ensuring buy-in.
  • Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
  • Ability and willingness to be flexible and accommodating in difficult and sometimes insecure contexts, including flexibility to work with incoming emergency response teams.
  • Proficiency in KoboToolBox and other relevant data collection and analysis software; including both qualitative and quantitative data analysis software.
  • Ability to work independently and as part of teams/groups
  • Strong remote-working abilities and self-motivated.
  • Willingness to travel to field sites.
  • Fluency in a national language required
  • Proficient in speaking and writing English.
  • Commitment to Save the Children values


Technical competencies:

· Ensures linkages across portfolio ensuring quality and coherence of MEAL systems and evidence gathering

· Manages resources and capacities to develop and maintain quality MEAL systems

· Facilitates strategic alignment of data to global priorities

Generic Competencies

·  Child Rights: Promotes an enabling environment for participation, and accountability to children

·  Be the Innovator: Promotes innovation to find new and better approaches to driving progress for children

Deliver Results at Scale: Promotes a clear focus on impact in a project and programme design, management, and oversight

Generic Competencies

  • Being the Voice of Children: Promotes evidence-based policy and public engagement that includes the voices of children and their communities
  • Advancing Equality & Inclusion: Displays a commitment to ensuring everything we do considers the most deprived and marginalised children and adolescent
  • Building & Strengthening Partnerships: Promotes working with diverse partners as critical to delivery

Child Rights: Promotes the rights of children in own work and in work with colleagues and peers

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with SCI’s global Diversity, Equity and Inclusion and Gender Equality Policies, supported by relevant procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy.

Health and Safety

The role holder is required to carry out the duties in accordance with SC Health and Safety policies and procedures.

We offer a competitive package in the context of the sector. The duty station of the position holder will be in Addis Ababa This role is offered on the basis of national terms and conditions only.

The Organization
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realize the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:
• No child dies from preventable causes before their 5th birthday
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.


Applying Instructions

Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations. A copy of the full role profile can be found at

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
All employees are expected to carry out their duties in accordance with our global anti-harassment policy.

Interested applicants who meet the MINIMUM requirements should apply using the below link:

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