Night Receptionist

at Royal Hotel Apartment PLC
Location Addis Ababa, Ethiopia
Date Posted May 30, 2022
Category NGO
Job Type Full-time
Currency ETB

Description

Job Description

Royal Hotel Apartment is a modern contemporary stylish Hotel Apartment with new standards of spaciousness rooms. Ideally located in the heart of Bole within close proximity of Banks, Embassies/Consulates, Shopping Malls, in front of Addis Ababa Millennium Hall. It’s just 1.5 kilometers (kms) away from Bole International Airport. We assure a quality & memorable stay with personalized service, whether its a Leisure Traveler, Corporate Business Traveler, and Exhibiting in Addis.

Main Duties and Responsibilities

  • Answering telephone calls, as well as screening and forwarding calls.
  • Welcoming guests upon their arrival and assign rooms
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests and collecting necessary information (like contact details and exact dates of their stay)
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Maintain updated records of bookings and payments

Required Number: - 1

Gender: - Preferably (Male)

Job Requirements

Education and Experience

  • Minimum of 2 years work experience as a Hotel Front Desk Agent, Night Receptionist or similar role
  • Experience with hotel reservations software, like IDS
  • Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
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