Night Receptionist
Location | Addis Ababa, Ethiopia |
Date Posted | May 29, 2022 |
Category | NGO |
Job Type | Full-time |
Currency | ETB |
Description
Job Description
Royal Hotel Apartment is a modern contemporary stylish Hotel Apartment with new standards of spaciousness rooms. Ideally located in the heart of Bole within close proximity of Banks, Embassies/Consulates, Shopping Malls, in front of Addis Ababa Millennium Hall. It’s just 1.5 kilometers (kms) away from Bole International Airport. We assure a quality & memorable stay with personalized service, whether its a Leisure Traveler, Corporate Business Traveler, and Exhibiting in Addis.
Main Duties and Responsibilities
- Answering telephone calls, as well as screening and forwarding calls.
- Welcoming guests upon their arrival and assign rooms
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests and collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
Required Number: - 1
Gender: - Preferably (Male)
Job Requirements
Education and Experience
- Minimum of 2 years work experience as a Hotel Front Desk Agent, Night Receptionist or similar role
- Experience with hotel reservations software, like IDS
- Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
- Excellent communication and organizational skills
- Degree in hotel management is a plus