Operations Manager-SWAN Project

at Save the Children
Location Addis Ababa, Ethiopia
Date Posted July 19, 2021
Category Management
Job Type Full-time
Currency ETB


JOB CATEGORY: Humanitarian Response Program, and Project Management, Social Sciences and Community


LOCATION:  Addis Ababa, Save the Children CO

Post Type: National

Duration; 3 years with Possibility of extension


Level 3:  the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; ore because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE: Operations Manager will work closely with Lead Consortium and all Consortium Team Members of WASH, Health, Cash and Emergency Shelter/NFI, and Protection for program approach innovation and holistic implementation of SWAN consortium Project. He/she will assist in providing results-based strategic guidance, leadership, management and capacity building to the SWAN Consortium and Partners team. In so doing, the Operations Manager is expected to assist Consortium Lead in providing leadership to the SWAN partner and SWAN consortium technical team, strategic guidance and technical oversight to project activities and reporting and is responsible for achieving cost effective, timely, and contractually compliant project results. The Operations  reports to the SWAN Consortium Lead. She/he will be responsible to assist with coordination across consortium partners and within the consortium to ensure the project delivers high impact programming for IDPs, returnee IDPs, vulnerable groups and host community, children and women affected by displacement. In addition, she/he will assist in ensuring the design and implementation of project activities and engages other key partners required to achieve results such as government officials, national clusters, the UN and other humanitarian coordination actors, as well as other implementing agencies outside of the consortium. The Operations Manager will assist the SWAN Consortium Lead to ensure the project achieves the expected results in Ethiopia and is implemented in accordance with the donor agreement, donor regulations, and internationally recognized quality of assistance standards. The job Holder will have the role of coordinating the design of the MEAL system of SWAN projects including data management system, setting clear data management flow mapping, MEAL process mapping, designing data collection tools and establishing MEAL technical working group whose members will be from consortium member MEAL focal persons, ensure required MEAL deliverables are timely delivered.  She/he is responsible to ensure that the delivery and quality of the programs is in line Humanitarian Minimum Operating Standards, Donor requirement, MEAL Framework. The following are the key areas of responsibilities



Reports to: Lead Consortium, Humanitarian

Staff Directly Reporting to this Post: Consortium MEAL Coordinator

Dotted line relationship- XXX

Functional relationship- XXXXX



-        Provide management oversight of the implementation of the SWAN project.

-        Liaise closely with SWAN technical Specialists for technical guidance to the programme.

-        Develop detailed implementation plans, procurement plans and phased financial forecasts in collaboration with the SWAN staff.

-        Ensure that all planned activities and related expenditures for the SWAN project are on track with recorded DIP in strict compliance with the agreed budget lines and Save the Children’s financial regulations and reviewed on a monthly basis during Award Review Meetings.

-        Oversee and ensure the quality of SWAN partner implementation.

-        Support SWAN partners in the implementation of projects and ensure a capacity assessment and development plan is in place, regularly reviewed and followed-through.

-        Regularly travel to field site locations in the 2 regions to lead the start-up, manage implementation, and in coordination with MEAL staff oversee the monitoring of project activities.

-        Oversee and/or develop technical materials in collaboration with Technical Specialists to further strengthen project activities, objectives and results.

-        Ensure all programme activities on the ground fulfil the requirements of approved Save the Children Country strategic plan.


-        Ensure all staff comply with Save the Children financial and logistics procedures.

-        Ensure functional systems are in place for effective project planning, preparation, start-up and implementation.

-        Prepare monthly projects updates and quarterly / annual reports including all project documentation and ensure timely submission to the Senior Management, donors through head office.

-        Ensure all programme activities on the ground fulfil the requirements of approved Save the Children Country strategic plan.

-        Ensure that security guidelines are prepared and followed in the project locations and that any breaches of these are handled appropriately: monitor the security situation in the project area and respond accordingly.

-        Record and report any security incidents to the SWAN consortium Lead.

-        Incorporate child rights programming into all aspects of Save the Children's work in the operational areas where possible and with support from head office colleagues and ensure requirements of Save the Children Child Safeguarding Policy are fully complied with by all staff and partners in the Dodoma office

Management and Leadership

-        Support the Consortium Lead in providing strategic direction and technical leadership and define country-level activities to achieve the greatest impact on project goals and objectives;

-        Support in the design, delivery on time as expected, review, monitoring and evaluating of annual work plan of Health, ESNFI, WASH and Protection Project of SWAN Consortium, and performance plans to ensure long-term and short-term priorities are on track in coordination with key project consortium staff and partners staff;

-        Working with SMT and the Programme Operations Director, participate in conceptualizing and designing cost effective, innovative and high quality programs to serve difficult to reach children

-        Ensure that SWAN Consortium is delivering to communities in an integrated and unified way, which involves leading regular and appropriate forums for information exchange across and between programme sectors in Consortium management.

-        Support Consortium Lead in ensuring integration and coordination among the various Consortium team members and consortium partner team members’ in contributing to the overall goal of the Consortium through strengthening inter-sectoral collaboration.

-        Ensure the vision and direction of the SWAN project and partners corresponds to field realities and needs;

-        Support the Consortium Lead in providing e technical leadership for the implementation of SWAN consortium programs in Health, ESNFI, WASH and Protection is consistent with the country strategic plan and in line with the government and clusters strategy and guidelines.

-        Coordinate and supervise the Consortium MEAL Coordinator, ensuring accountability to SC/SWAN partner policies and donor rules and regulations;

-        Assume project direction function in absence of SWAN Consortium Lead

-        Provide overall supervision and leadership on the MEAL functions delivery of the project.

-        Prove supervision and mentorship to project staffs in so that staffs have the required understanding on the project MEAL system and enthusiasm to undertake their responsibilities.

-        Provide oversight of MEAL budget and ensure effective and timely utilization for the appropriate MEAL activities

-        Be the key link among the project and consortium focal persons’ team, both Addis Ababa and field level.

-        Ensure MEAL evidences (IPTT, project performance/action trackers, accountability data base etc.) are used for management decision making and continuous performance improvement and be part of the project and consortium level management team members.

Donor Compliance and Reporting

·       Support Consortium Lead to oversee effective project reporting, monitoring and evaluation including monthly and annual project progress and performance reports for donor;

·       Support the Project Consortium Lead in producing high quality monthly, quarterly, and annual donor, and government reports and other materials as required.

·       Support in ensuring project compliance with donors’ regulations, and local government

·       Work with Consortium Lead in ensuring high quality reporting (both internal and external) with accurate, reliable information and that reports are prepared and submitted in a timely manner according to the reporting timelines.

·       Support the Consortium Lead to the management of the grant at the field-level – including financial planning and tracking, procurement planning, and reporting

Capacity Building

·       Identify learning and training opportunities regarding MEAL priorities and quality standards for project staff and consortium representatives and organize trainings.

·       Coordinate the coaching, training, and mentoring partners field staff with the aim of strengthening their technical capacity, exchanging knowledge within the SWAN Consortium members and providing professional development guidance in collaboration with consortium and partners technical team;

·       Strengthen the multisector team’s technical capacity of the team for effective project management through identification of training needs and putting in place capacity building and mentoring strategies.

Communication, Coordination, Collaboration and Advocacy

·       Support towards SWAN Governance through working with Partners to advocate/strengthen/develop national level policies, procedures, and SWAN’s governance framework, relevant to HRP; with particular focus on ensuring the delivery of an effective, efficient, timely humanitarian response to natural and man-made disasters; and work with national clusters and government stakeholders.

·       In collaboration with the international and national programme team of SC, ensure the rights of women, men and those most vulnerable are upheld; and that international commitments and agreed principles, standards and codes are understood, promoted and complied to. (These include: The Code of Conduct for the International Red Cross Movement and NGOs in Disaster Relief, the SPHERE Humanitarian Charter and Minimum Standards, the Core Humanitarian Standards (CHS), the Guiding Principles for Working with Internally Displaced Persons (OCHA)).

·       Support the Consortium Lead in organizing regular Consortium member’s meetings for dissemination of information on the project and discussion of how to strengthen elements of the project through collaboration.

·       Support in ensuring an excellent internal and external communication, coordination and collaboration.

·       Manage external SWAN project contracts with Consultants, in line with SC/partners policies and procedures

·       Delegated representation of the SWAN Consortium Project at national clusters; National, regional, working groups, and partner meetings.

·       Proper team management.

·       Upholds the image and values of SC at all times,

·       Performs other related tasks as required and tasks assigned by the organization.

·       Other duties as assigned.

Child Safeguarding Responsibilities

·     Ensure all staff, partners and any representatives of Save the Children are aware of the child safeguarding policy, hub office risk assessment is conducted and mitigation plans are addressed, local procedure is established and all raised concern appropriately responded, and attend Hub and country office focal point meetings.

Safety and Security focal person Responsibilities

·     Collect and circulate appropriate security information through the NGO Forum security mailing list and other modes of communication. This is a full-time role during a security incident

·     Collect and manage security information for SWAN partners, including contact information and Office/residence locations.

·     Oversee the development of maps of office locations and security incidents.

·     Develop and standardize “good practice” checklists for priority threats and share relevant security resources.

·     Facilitate Security briefings

·     Help to ensure that all new SCI staff is conversant with relevant security protocols

·     Represent regional meetings with UNDSS, NGOs other external stakeholders and advocate NGO security challenges and needs

·     Detect and analyse changes to local security environment

·     Monitor security equipment to ensure proper functioning (e.g. fire extinguishers, first-aid kits, etc.),

·     Provide immediate support and co-ordination during and after a security incident involving the MFI and MFI staff

·     Report security incident to appropriate parties as per the policy,

·     Ensure every member of staff takes on-line security training wherever possible,

SKILLS AND BEHAVIOURS (our Values in Practice)


§  Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values

§  Holds suppliers accountable to deliver on their responsibilities


§  Sets ambitious and challenging goals for themselves and takes responsibility for their own personal development

§  Widely shares their personal vision for Save the Children, engages and motivates others

§  Future orientated, thinks strategically and on a global scale


§  Approachable, good listener, easy to talk to; builds and maintains effective relationships with colleagues, Members and external partners and supporters

§  Values diversity and different people’s perspectives, able to work cross-culturally.


§  Develops and encourages new and innovative solutions

§  Cuts away bureaucracy and encourages an entrepreneurial approach


§  Honest, encourages openness and transparency, builds trust and confidence

§  Displays consistent excellent judgement


Job Requirements

Qualifications and certifications:

·     B.A/ BSC Degree in development study, Project Management, social sciences or related fields.


·     Recommended 8 years of relevant progressive experience, out of which 5 years in managerial positions. experience in a humanitarian environment including significant field operations experience running both emergency & development programs is required.

·     Minimum 5 years of experience in management and leadership of humanitarian projects MEAL system in child protection and education sectors. At least 3 years of experience in development of M & E systems Direct experience of rolling out and managing MEAL systems in NGO context and of working on all aspects of MEAL


·     Significant management experience working in emergency response or fragile state contexts, including direct experience in implementing cash transfer programmes, market analysis and economic recovery.

·     Previous first phase emergency response experience is essential

·     Previous experience of managing large team

·     Previous experience of project management

·     Experience of and commitment to working through systems of community participation and accountability

·     Demonstrated monitoring and evaluation skills

·     Ability to work both in an advisory and a hands on implementation capacity

·     Proven capacity to supervise, train and coach staffs


·     Able to work in line with strict adherence of specific policies and supervisor’s order.

·     Expected to make decisions on well-established procedures, under close supervision

·     Able to make decisions within a range of established alternatives


Technical competencies:

·      Ensures linkages across portfolio ensuring quality and coherence of MEAL systems and evidence gathering

·      Manages resources and capacities to develop and maintain quality MEAL systems

·      Facilitates strategic alignment of data to global priorities

Generic Competencies

·      Child Rights: Promotes an enabling environment for participation, and accountability to children

·      Be the Innovator: Promotes innovation to find new and better approaches to driving progress for children

Deliver Results at Scale: Promotes a clear focus on impact in a project and programme design, management, and oversight

Generic Competencies

  • Being the Voice of Children: Promotes evidence-based policy and public engagement that includes the voices of children and their communities
  • Advancing Equality & Inclusion: Displays a commitment to ensuring everything we do considers the most deprived and marginalised children and adolescent
  • Building & Strengthening Partnerships: Promotes working with diverse partners as critical to delivery

Child Rights: Promotes the rights of children in own work and in work with colleagues and peerS,

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with SCI’s global Diversity, Equity and Inclusion and Gender Equality Policies, supported by relevant procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy.

Health and Safety

The role holder is required to carry out the duties in accordance with SC Health and Safety policies and procedures.

We offer a competitive package in the context of the sector. The duty station of the position holder will be in Addis Ababa This role is offered on the basis of national terms and conditions only.

The Organization
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realize the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:
• No child dies from preventable causes before their 5th birthday
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.


Applying Instructions

Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations. A copy of the full role profile can be found at http://www.savethechildren.net/careers

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

All employees are expected to carry out their duties in accordance with our global anti-harassment policy.

Interested applicants who meet the MINIMUM requirements should apply using the below link:


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