Responsibilities:

• Overall, In charge of Field Maintenance operation of all Regions
• Responsible for SLA & KPI adherence with interface departments and customer
• In charge of Field Maintenance subcontractor/teams Competence Development and growth
• Ensure that Field Maintenance Comply to processes, procedure to provide world class network availability and reliability
• Responsible for all Planned Work activities related to Field Maintenance
• To manage and control all operational issues & agenda
• Interface to the regional customer and handle customer complaint of field maintenance work
• Manage day to day Maintenance of Radio (BSS) & Transmission (MW) and 3rd party equipment
• Manage the Provisioning of Radio (BSS) & Transmission (MW) and 3rd party
• Coordinate with NOC for efficient implementation of service request and complaint handling
• Coordinate with NOC/NPO for effective O&M operations and effective functioning of network
• Coordinate with core site 3rd party maintenance coordinator
• Regional costumer coordinate and report
• Manage all the activities with allocated resources (man & machine) with the best utilization
• Improve Service Performance and Obligations/Problems
• Analyze Field maintenance report
• Spare parts management
• Customer management
• Project Management and control
• Quality Deployment and integration of new infrastructure as well as equipment
• Field maintenance delivery quality surveillance and control
• Enforce compliance to HSE rules for safe working environment and personal safety
• Lead, train, and develop all Supervisors, Technicians, and other Associates in a manner that ensures optimum performance.
• Analyze operations, identify performance issues, and recommend and implement corrective action.
• Any other related duty as may be assigned by the Supervisor.

Reports To: Country Manager

Qualifications:

• Bachelor degree in Electrical and Electronic Engineering or related field
• At least 8 years work experience in Field Maintenance or related major in Telecommunication industry
• 3 years of Project Management experience in a technical field
• PMP Certification preferred
• Experience with process development, reporting, and documentation

Skills:

• Field maintenance activity management
• Coordination Skills
• People management skills
• Maintenance Management
• Spare part management and surveillance
• Project management and control
• Quality management
• Strong Team Player
• Excellent communication skills