Protection Officer (Protection Desks)

at Danish Refugee Council
Location Shire and Mai Tsebri, Ethiopia
Date Posted June 26, 2021
Category Business Development
Facility Management
Job Type Contract
Currency ETB


Title: Protection Officer (Protection Desks)

Location:  Shire and Mai Tsebri

Required No: 2 for Shire and 1 for Mai Tsebri (Kindly indicate clearly on your application for which duty station you would like to apply)

Employment Category:  H2

Reporting To: Protection Team Leader

Direct Reports: N/A

Start of Contract & Duration:  July 1, 2021 to May 31, 2022

Posting date: June 22, 2021



The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region, and has been operational in Ethiopia since 2009.  With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, Gender based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.



Under the supervision of the Protection team Leader, the Protection Officer will coordinate and implement information dissemination activities in protection desks in selected sites. Specifically, he/she will ensure DRC’s activities in the information hubs are delivered according to DRC plans and policies. The officer will also play a key role in coordinating with other protection teams (protection monitoring and community engagements) to ensure operational concerns and considerations from the field are effectively fed back and mainstreamed into future activities. Furthermore, officer will be responsible for management of Information Hub facilities and logistics, ensuring efficient operations and activities. Additionally, the position is expected to contribute to other protection activities that DRC is implementing in the area based on their capacity and direction from the supervisor.


Responsibilities and tasks

  • Oversee field implementation of DRC information dissemination activities, including information sessions and community outreach;
  • Support the establishment and/or maintenance of static and mobile information desks as well as dissemination channels as needed;
  • Organize regular information sessions at the Info Hubs, per the specifications provided by the Protection Manager and Protection Team Leader;
  • Oversee the distribution of printed materials, such as leaflets and service directories in the information desks;
  • Manage referral processes to service providers through the Information desk referral function;
  • Lead facility management for each physical Information desk location, ensuring Info Hubs are properly maintained, equipped and staffed to support activities;
  • Support in the recruitment of information desk community workers and peer-to-peer support in the refugee/IDP community;
  • Support the implementation of community cohesion initiatives and integration activities in collaboration with the rest of the protection team;
  • Maintain good relationships with other stakeholders to collect information on new displacements in the area of coverage;
  • Provide ongoing mentorship and technical support to the protection focal points in the areas of intervention when needed;
  • Develop local service mapping and update them on a regular basis;
  • Safely Identify vulnerable individual in needs of assistance and provide them with referrals and emergency protection assistance in line with the guidelines and strategy;
  • Work closely with the other sectors of intervention to increase synergy in target areas and activities such as participating to distributions to provide information or other integrated activities;
  • Participate to the monitoring the project’s protection activities and provide feedback to ensure activities are responsive, and contextually and culturally appropriate;
  • Ensure DRC’s accountability commitments are mainstreamed into all protection activities;
  • Support in the development of assessment reports and daily, weekly and monthly reports;
  • Ensure proper documentation of all project activities including means of verification, assessments and case studies;
  • Any other tasks required by his/her supervisors in the limit of his/her expertise.

Job Requirements

Experience and Technical Competencies: (include years of experience)

  • Minimum of 2 years’ experience in an entry to mid-level position, with experience in the field of protection in a humanitarian response working with refugees and/or IDPs for an international NGO, UN agency or relevant ministry or local authority.
  • Technical understanding of core protection concepts, prevention and response strategies in line with best practices;
  • Strong analytical skills;
  • Hands-on experience and emergency and first line response experience is highly desired;
  • Strong initiative skills;
  • Experience working in protection in an integrated manner with other humanitarian sectors of intervention;
  • Experience working with displaced or conflict affected populations;
  • Strong planning, organizational and problem-solving skills with the ability to work both independently and within a team;
  • Integrity, strong work ethic, and ability to consistently meet deadlines under pressure;
  • Strong interpersonal skills and commitment to learning and implementing organizational policies and procedures;
  • Full proficiency in Microsoft Office, including Word and Excel.

Education (include certificates, licenses etc.):

  • University degree in social sciences, law, social work, international development, or other relevant field from a recognized institution.

Languages: (indicate fluency level)

  • Excellent proficiency in written and spoken English, Amharic and Tigrinya.

All DRC roles require the post-holder to master DRC’s core competencies:

  • Striving for excellence: Focusing on reaching results while ensuring efficient processes.
  • Collaborating: Involving relevant parties and encouraging feedback.
  • Taking the lead: Taking ownership and initiative while aiming for innovation.
  • Communicating: Listening and speaking effectively and honestly.
  • Demonstrating integrity: Acting in line with DRC's vision and values


Applying Instructions

Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.

We only accept applications sent via our online-application form on under Vacancies.

Please forward the application and CV, in English through the stated website no later than July 5, 2021.

For general information about the Danish Refugee Council, please consult

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.

Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status or other protected characteristics

We encourage only qualified Ethiopian Nationals to apply. DRC considers all applicants based on merit.

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