Receptionist ( Re-advertized)

at Multichoice Ethiopia PLC
Location Addis Ababa, Ethiopia
Date Posted December 15, 2022
Category Operations
Job Type Full-time
Currency ETB


Purpose of this Role

This role will ensure proper operation and maintenance of the Front desk office; and also the perception of clients or visitors who walk in.

Key Accountabilities

  • Ensure proper filing of documents and handle with confidentiality.
  • Implement customer friendly initiatives that will give clients/visitors a positive long lasting impression about the brand.
  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk
  • Order front office supplies and keep inventory of stock
  • Update calendars and schedule meetings
  • Arrange travel and accommodations, and prepare vouchers
  • Keep updated records of office expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Job Requirements

Qualifications  & Experience

  • High School Certificate (WAEC, SSCE) with diploma in Office Management/ Secretarial Studies.
  • HND/ Bachelor’s degree in Secretarial studies, Management.
  • Basic computer skills and quick ability to learn on the job.
  • Minimum of 1 year in Customer Service
  • Strong Customer service skills with good problem solving ability.
  • Computer literacy and working knowledge of email, internet, and MS applications especially Word and Excel.

Functional Competencies

  • Office Management
  • Customer Service Management
  • Relationship Management
  • Effective Communication
  • Accounting knowledge
  • Database Management
  • Basic MS Office package knowledge
  • Proficiency in the use of Microsoft Office tools
  • Governance and Compliance
  • Document Control

Behavioral Competencies

  • Customer Service orientation
  • Change Agility
  • Organized and self discipline
  • Positive attitude
  • Dedicated and committed
  • Supportive
  • High attention to details
  • Team work
  • Emotional Intelligence
  • Honesty and Integrity
  • Proactive
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