Purpose of this Role

This role will ensure proper operation and maintenance of the Front desk office; and also the perception of clients or visitors who walk in.

Key Accountabilities

• Ensure proper filing of documents and handle with confidentiality.
• Implement customer friendly initiatives that will give clients/visitors a positive long lasting impression about the brand.
• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Qualifications  & Experience

• High School Certificate (WAEC, SSCE) with diploma in Office Management/ Secretarial Studies.
• HND/ Bachelor’s degree in Secretarial studies, Management.
• Basic computer skills and quick ability to learn on the job.
• Minimum of 1 year in Customer Service
• Strong Customer service skills with good problem solving ability.
• Computer literacy and working knowledge of email, internet, and MS applications especially Word and Excel.

Functional Competencies

• Office Management
• Customer Service Management
• Relationship Management
• Effective Communication
• Accounting knowledge
• Database Management
• Basic MS Office package knowledge
• Proficiency in the use of Microsoft Office tools
• Governance and Compliance
• Document Control

Behavioral Competencies

• Customer Service orientation
• Change Agility
• Organized and self discipline
• Positive attitude
• Dedicated and committed
• Supportive
• High attention to details
• Team work
• Emotional Intelligence
• Honesty and Integrity
• Proactive