Purpose of the Position:

Responsible for the day-to-day reconciliation and resolution of queries or accounting issues pertaining to residential customer accounts.

Key Accountabilities

Reconciliation 

Produce for all touch-points, a reconciliation between

• Cash collections

•  Billing system

•  Maraki, and

•  Bank

Any other reconciliation/s as required by the Agency Accounts Manager

Reporting

Submit Daily reconciliation report to the Treasury Manager for review and sign-off

Submit weekly reconciliation summary to the Treasury Manager for review and sign-off

Query Resolution

Liaise with internal teams as required (such as CX / Care, CVM, etc) to resolve payment and refunds related queries

Perform reversals and pass journals as applicable

The incumbent is required to have the following qualifications and experience level:

§  Relevant Degree in Finance  or related fields

§  Min 2+  years in relevant experience

The incumbent is required to have the following technical competencies:  ·

·      Concept of Reconciliation

·        Reporting

·        Knowledge of ExcelBehavioral Competencies

·      Accountable, trustworthy and reliable

·       High regard for Company policies & procedures

·       High regard for Confidentiality

·       Detailed oriented and meticulous

·       Customer-focused but assertive

·       Determination and perseverance

·       Team oriented and interpersonal support

·        Results-oriented, but diplomatic