Duties and Responsibilities

• For each customer experience, meets or exceeds Customer Expectations for Sales.
• Greets all customers promptly; provides timely professional service.
• Completes Customer Records promptly and accurately.
• Follows up with 100% of customers within three days of vehicle delivery.
• Meets or exceeds monthly Income and Sales Goals.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate.
• Builds customer loyalty and promotes the dealership brand image
• Is accurate and timely in completing paperwork and assigned tasks.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Effectively prospects by phone, mail, e-mail, and face-to-face.
• Identifies repeat customers and treats them accordingly.
• Notifies prospects of upcoming special programs and promotions.
• Calculates and tracks progress of sales and prospect goals and sales deals.
• Effectively sells by…
  • Explaining vehicle’s features and benefits versus those of the competition.
  • Determines customer’s needs and wants.
  • Effectively performs demonstration drives.
  • Overcomes objections.
• Builds productive working relationships with fellow employees through clear communications.
• Assists customers in identifying problems and concerns during and after vehicle delivery.
• Follows up with customers to ensure they are satisfied with their vehicles.
• Promotes cooperation and teamwork among Sales Consultants and support staff.
• Assists other Sales Consultants when needed.

Requirement:

• Minimum Diploma in Marketing  or equivalent
• Some college or sales training preferred
• Two years in a customer service position preferred with a notable track record of customer satisfaction and sales.
• 2nd grade  Driver’s license
• Will become Ford certified Sales Consultant within 12 months

Skills

• Effective problem solving skills
• Adaptable and flexible
• Able to perform multiple tasks effectively