Design, compile and update the training material

Compile and manage training administration and schedule

Development of training documentation for the target groups

Design and implement a training feedback process to measure validity of training done

Review and update all operational and technical training manual for all business units based on new products and processes

Work closely with the  Regional Sales Managers (RSM) on training the teams, traveling as well as coordinating  transport arrangements from one training region to the next

Create operational training document for target groups that currently do not have

Maintain an up to date training manual

Ensure training conducted to the teams brings in increase of sales numbers and general improvement of the team performance

Training Impact

Periodically evaluate ongoing programs to ensure that they reflect any changes

Evaluate and assess training's conducted

Compile training reports and share with relevant stakeholders

Maintain database of all training evaluation documents

Key Performance Objectives

Delivery of training, coaching and facilitation

Conduct training needs analysis

Complete training for all target groups

Design training modules based on need analysis or where need be

Conduct Refresher training

BA Degree in Business or related fields

3-5 years’ experience in a training facilitation role

Detailed commercial and financial acumen, balanced with creative flair

Business Intelligence experience.

Customer & Sales Relationship Management.

Campaign management experience.

Strong budget management experience

Self-starter with a drive and ability to work independently, or with little supervision

Team player with the ability to work collaboratively with various departmentsSound business operations knowledge

Product and service knowledge

Business processes

Customer Care Knowledge

Group and individual psychology knowledge

Computer knowledge

Market / Customer knowledge

Team behavior understanding

Organizational and industry understanding

Theory of learning

Learning methodologies and trends