•  Accept and register all customer service request.
• Prepare contract based on the terms and condition of the organization.
• Ensure samples are received within the scope of the laboratory analysis.
• Conduct coding and decoding of samples to maintain the security of the origin of sample.
•  Receive test result and prepare test reports based on the company test report format.
•  Ensure that customers are properly communicated for the delivery date of test result and the amount of service payment and settlements mechanism.
•  Notify, communicate and transfer test results to customers based on agreed terms and conditions.
• Based on sample handling procedure, control sample library and after retention time present lists of disposal samples to the sample intake and customer service department.
•  Maintain all quality records and supervise all customer requests.
•  Identify and record potential for non-conformances in relation to customer satisfaction on a continuous basis.
•  Collect customer feedbacks, complaints and present to the sample intake and custom service manger.
• Ensures effective implementation of ISO/IEC 17025 quality policies and procedures.
• Maintain and update customer files and data base.
• Respect, follow and comply with the company’s code of conduct.
•  Conduct cash collections and provides a receipt to customer.
• Enters service sales into cash register or cash receipt.
•  Deposit all cheeks and collected cash immediately in the company’s bank account agents receipts.
•  Ensure the security& custody of money safe
• Submit the collected cash deposit slip and the supporting documentation to the finance department.
• Keep records & provide accurate, valid & complete sales information.
• Administer & process all branch petty cash transactions with corresponding polices
• Responsible for all cash registration activities.
• Depending on the work load she/he is required to work late hour and early morning.
• Perform any other activities as directed to him/her.

Qualification: degree in food Science /Food technology, Applied Biology, Applied Chemistry, Marketing, Management

Experience:-Four years and above relevant experience.

Required No.  1 (one) not more than 30 years of age