Sample Intake & Customer Services

at Hilina Enriched Foods PLC
Location Legetafoo, Legedadi, Oromia, Addis Ababa, Ethiopia
Date Posted June 25, 2020
Category Customer Service
Job Type Full-time
Currency ETB


  •  Accept and register all customer service request.
  • Prepare contract based on the terms and condition of the organization.
  • Ensure samples are received within the scope of the laboratory analysis.
  • Conduct coding and decoding of samples to maintain the security of the origin of sample.
  •  Receive test result and prepare test reports based on the company test report format.
  •  Ensure that customers are properly communicated for the delivery date of test result and the amount of service payment and settlements mechanism.
  •  Notify, communicate and transfer test results to customers based on agreed terms and conditions.
  • Based on sample handling procedure, control sample library and after retention time present lists of disposal samples to the sample intake and customer service department.
  •  Maintain all quality records and supervise all customer requests.
  •  Identify and record potential for non-conformances in relation to customer satisfaction on a continuous basis.
  •  Collect customer feedbacks, complaints and present to the sample intake and custom service manger.
  • Ensures effective implementation of ISO/IEC 17025 quality policies and procedures.
  • Maintain and update customer files and data base.
  • Respect, follow and comply with the company’s code of conduct.
  •  Conduct cash collections and provides a receipt to customer.
  • Enters service sales into cash register or cash receipt.
  •  Deposit all cheeks and collected cash immediately in the company’s bank account agents receipts.
  •  Ensure the security& custody of money safe
  • Submit the collected cash deposit slip and the supporting documentation to the finance department.
  • Keep records & provide accurate, valid & complete sales information.
  • Administer & process all branch petty cash transactions with corresponding polices
  • Responsible for all cash registration activities.
  • Depending on the work load she/he is required to work late hour and early morning.
  • Perform any other activities as directed to him/her.

Job Requirements

Qualification: degree in food Science /Food technology, Applied Biology, Applied Chemistry, Marketing, Management

Experience:-Four years and above relevant experience.

Required No.  1 (one) not more than 30 years of age

Applying Instructions

All interested and qualified applicants may send an application letter and updated CV at or via, within 10 working days of the announcement.

Please make sure you state the position you are applying for on the subject of your email.

Bless Agri Food laboratory Services PLC

Legetafo, Legedadi(Dessie Roar)

Oromia, Ethiopia

Tel፡- 251-011-667 92 31/ 251-011-667 92 27


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