Senior Officer: Supply Chain and Customer Relationship

at RENEW Investment Advisors Plc.
Location Addis Ababa, Ethiopia
Date Posted August 29, 2020
Category Customer Service
Sales and Marketing
Job Type Full-time
Currency ETB


Employing company: ET Fresh General Trading

ET Fresh General Trading is an established UAE importing company and is a joint partnership between the U.S. and Ethiopian shareholders. ET Fresh's mission is to import and distribute fresh products sourced from East Africa to markets around the world. Currently, we import different products such as tahini, vacuum-packed meat, avocados, and coffee from East Africa to the UAE market.

RENEW is an impact investment firm with its largest office is in Addis Ababa, Ethiopia, where it manages its investment operations and supports its portfolio companies’ growth. RENEW has closed an investment in ET Fresh.  In support of ET Fresh, we are recruiting for Supply Chain and Customer Relationship position.

Job Requirements

Accountable for:

  • Hitting the annual sales target: Ensuring that the company successfully exports different products to the UAE and/or African markets.
  • Timely and professional communications: Ensuring timely interactions between supplier and ET Fresh agents as measured by responses with proper spelling and cordial, professional communications within 1 hour of emails and phone calls
  •  Customer / Agent Satisfaction: Ensuring that the agents get what they ordered when they ordered it as measured by customer satisfaction scores conducted periodically after orders received and by feedback from agents.

Responsible for:

  • Liaising between suppliers in Ethiopia and agents in the UAE - ensuring timely and professional communications and making sure both parties know the status of the orders - no surprises.
  • Working with the supplier to make sure all export documentation for goods leaving Ethiopia is prepared accurately.
  •  Working with the supplier to make sure export documents are sent out timely.
  • Reviewing all orders before they are shipped to ensure they are prepared as per the customers'/agents' orders.
  •  Working with customs clearance agents to ensure the timely delivery of goods to customers.
  • Finding new suppliers in Ethiopia.
  • Screening new suppliers to ensure they meet quality, volume, and specification standards.
  •  Providing weekly plans (Monday), and results (Friday) to RENEW
  •  Accomplishing those company OKRs and annual goals as outlined in the AMP, that is assigned to you.
  • Providing timely reports to RENEW.
  • Updating sourcing pipeline regularly.
  • Updating sales pipeline regularly.
  • Writing SOPs and presenting those for approval to RENEW.
  • Preparing and providing reports to the Board.

Corporate expectations:

  • Upholding the company's values.
  • Being on time to all meetings
  • Dressing and communicating with all stakeholders professionally.
  • Preparing for meetings and owning and completing all the next steps assigned to you.
  • Understanding and implementing the company's policies.
  • Suggesting improvements to RENEW to make the company work better.

Additional Skills:

  • Excellent communication skills.
  • Excellent knowledge of Microsoft Office.
  •  Experience in managing QA/QC.
  • Experience working in a company exporting to the UAE would be a plus.

Job requirement:

  • Minimum of 5 years’ experience in sales, customer service, and supply chain.
  • BA degree in Sales and Marketing, economics, or any other related fields.
  •  Expert level sales skills
  • Experience in the service sector
  •  Demonstrated ability to write and speak English is mandatory

Applying Instructions

ET Fresh invites qualified applicants to submit to a CV, along with a cover letter describing your qualifications related to the requirements for this position, salary expectations, and reasons for applying. Applicants should include their graduate GPAs in their CVs.

A friendly suggestion to candidates: Please pay attention to details and follow instructions, providing the information requested.  Only complete applications will be considered.
Application Timeline: We will begin interviewing candidates on a rolling basis as early as the post date.
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